Patient Services Representative - Call Center - Lawrence, MA

PhyNet Dermatology LLC (External); Lawrence (MA); On-site; USD 23,419 - 31,684; Full time

Job summary

PhyNet Dermatology LLC (External) in Lawrence, MA is seeking a Patient Services Representative to join our Dermatology Call Center. This role focuses on responding to patient calls, scheduling appointments, and ensuring a smooth patient experience within a compassionate, clinic environment.

The position offers starting pay of $20 hourly, with Monday–Friday, 8-hour days. Ideal candidates have 0–1 year in customer service, healthcare exposure, and strong MS Office skills to support multiple

Qualifications

• High school diploma or equivalent.
• A minimum of 0-1 year in customer service, preferably in a healthcare environment.
• Medical customer service experience highly preferred.
• Proficiency in navigating multiple computer systems and familiarity with Microsoft Office applications.

Responsibilities

• Answer incoming calls promptly and professionally; assist with appointment scheduling; triage, route and elevate concerns.
• Understand provider preferences and service offerings to schedule appointments efficiently across practices.
• Collaborate with team to identify and implement process enhancements and contribute to rollouts, training and documentation.
• Participate in all training sessions and professional development opportunities to stay informed and enhance skills.
• Maintain consistent attendance and flexibility to meet practice needs.
• Perform other responsibilities as assigned to support team success and efficiency.

Skills

Customer service

Healthcare experience

Microsoft Office proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Patient Services Representative - Call Center - Lawrence, MA

Lawrence, MA

Position Summary

We are seeking a highly motivated and professional Patient Services Representative - Call Center to join our dedicated dermatology team. This role is vital in delivering exceptional support to both our patients and providers, ensuring a seamless and positive patient experience. Our practice is celebrated for its welcoming and compassionate environment, fostering trust and comfort during each patient interaction.

Pay and Hours

Starting pay is $20 hourly. Hours are Monday - Friday, 8 hours daily.

Essential Functions

• Respond to incoming calls promptly and professionally, assisting with appointment scheduling and addressing inquiries. Triage, route, and elevate concerns while maintaining a high standard of customer service and sensitivity.
• Acquire a thorough understanding of provider preferences and service offerings to schedule appointments efficiently and optimize workflow across assigned practices.
• Collaborate with team members and leadership to identify and implement process enhancements. Actively contribute to new practice rollouts, training, and documentation efforts.
• Participate in all assigned training sessions, roundtable discussions, and professional development opportunities to stay informed and enhance skill sets.
• Maintain consistent and dependable attendance while demonstrating flexibility to meet practice needs.
• Perform other responsibilities as assigned, contributing to the success and efficiency of the team.

Knowledge, Skills, & Abilities

• High school diploma or equivalent.
• A minimum of 0-1 year in customer service, preferably in a healthcare environment.
• Medical customer service experience highly preferred.
• Proficiency in navigating multiple computer systems and familiarity with Microsoft Office applications.

This role requires a proactive, dependable, and detail-oriented individual with the ability to manage multiple tasks in a dynamic healthcare environment. The ideal candidate demonstrates a strong commitment to patient care and operational excellence.

Physical and Mental Demands

Physical Requirements:

• Occasionally required to stand, walk, and sit for extended periods.
• Use hands to handle objects, tools, or controls; reach with hands and arms.
• Occasionally required to climb stairs, balance, stoop, kneel, bend, crouch, or crawl.
• Occasionally lift, push, pull, or move up to 20 pounds.

Vision Requirements:

• Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Note

This job description is intended to provide a general overview of the role. Additional responsibilities may be assigned, or duties modified by the department supervisor based on operational needs.

Equal Employment Opportunity Statement

As set forth in PhyNet Dermatology LLC’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.