Patient Access Representative

Lake Charles Memorial Health System; Lake Charles (LA); On-site; USD 31,000 - 42,000; Full time

Job summary

Lake Charles Memorial Health System is seeking a patient access representative to register and schedule patients and handle related processing in the EMR system. You will greet patients, verify demographics and insurance information, and collect co-pays and balances.

Responsibilities include checking in and out patients, arranging return visits, processing referrals, and preparing end-of-day reports. The role requires strong communication and computer skills in a healthcare setting.

Qualifications

• High school diploma or equivalent is required.
• Knowledge of medical terminology, keyboarding, and computer skills preferred.
• Basic Microsoft Office skills preferred.
• Previous experience scheduling patients preferred.
• Computer literacy, required.
• Broad range of administrative and technical skills in the context of the healthcare environment.
• Impacts activities in other work areas on a frequent basis and contributes in multiple work areas.
• Demonstrates critical thought process and can work independently.

Responsibilities

• Answers phone with correct salutation. Takes messages when appropriate.
• Documents all messages into electronic EMR.
• Greets each patient warmly and cheerfully.
• Verifies patient information, demographics, and insurance coverage is correct. If changes are required, updates the information in the EMR.
• Checks in the patient in the EMR.
• Updates and scans updated information and forms into EMR system.
• In the event a patient does not show for scheduled appointment, a No Show letter must be generated in the patient chart in the EMR system.
• Scan and attach paperwork received into EMR system and attach and send appropriately.
• Collects patient co‑pay and prior balances, posts to account and gives receipt.
• Checks out the patient in the EMR system. Pulls orders from checkout function.
• Schedules return appointments.
• Schedules testing after obtaining precertification per provider checkout orders.
• Completes and sends medical records request per provider orders.
• Completes referrals through the EMR following correct protocol.
• Runs and reconciles receipts following established protocol.
• Verifies insurance.
• Completes the deposit slip and appropriate end of day reports to balance upfront collections.
• Performs other job duties as assigned.

Skills

EMR systems

Scheduling

Phone etiquette

Medical terminology

Microsoft Office

Education

High school diploma or equivalent

Keyboarding and computer skills

Tools

EMR system

Job description

The patient access representative registers, schedules, and performs related processing duties for all patients being served by the respective clinic. Duties are performed in the EMR system as appropriate. The patient access representative is trained in performing a wide range of skilled administrative and clerical duties.

Description Of Position

The patient access representative registers, schedules, and performs related processing duties for all patients being served by the respective clinic. Duties are performed in the EMR system as appropriate. The patient access representative is trained in performing a wide range of skilled administrative and clerical duties.

SUPERVISION

Reports directly to the Patient Access Manager.

Responsibilities And Duties

• Answers phone with correct salutation. Takes messages when appropriate.
• Documents all messages into electronic EMR.
• Greets each patient warmly and cheerfully.
• Verifies patient information, demographics, and insurance coverage is correct. If changes are required, updates the information in the EMR.
• Checks in the patient in the EMR.
• Updates and scans updated information and forms into EMR system.
• In the event a patient does not show for scheduled appointment, a "No Show" letter must be generated in the patient chart in the EMR system.
• Scan and attach paperwork received into EMR system and attach and send appropriately.
• Collect faxes and scan into the EMR, if necessary, distribute appropriately.
• Collects patient co‑pay and prior balances, posts to account and gives receipt.
• Checks out the patient in the EMR system. Pulls orders from checkout function.
• Schedules return appointments.
• Schedules testing after obtaining precertification per provider checkout orders.
• Completes and sends medical records request per provider orders.
• Completes referrals through the EMR following correct protocol.
• Runs and reconciles receipts following established protocol.
• Verifies insurance.
• Completes the deposit slip and appropriate end of day reports to balance upfront collections.
• Performs other job duties as assigned.

Education And Work Experience

• High school diploma or equivalent required.
• Knowledge and training in medical terminology, keyboarding, and computer skills preferred.
• Basic skills in Microsoft Office preferred.
• Previous experience preferred in the areas of scheduling.
• Computer literacy, required.
• Broad range of administrative and technical skills in the context of the healthcare environment.
• Impacts activities in other work areas on a frequent basis and contributes in multiple work areas.
• Demonstrates critical thought process and can work independently.
• Make decisions based on departmental policy.
• Provides feedback to assist with decision making process.
• Works well with others.
• Documents detailed information in patient chart.
• Requires listening skills to maintain cooperative associations.

Physical Demands/Work Environment

• Work requires a variety of physical activities, including moving about within and outside of all hospital properties for long periods of time.
• Must be able to respond quickly and effectively to emergency and non‑emergent situations.
• May be required to assist in controlling disorderly conduct or combative patients.
• Must be able to exchange accurate information with patient, family, peers and medical personnel.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.