Patient Representative

Rochester Regional Health; New York, Northern (NY, KY); Hybrid; USD 26,000 - 39,000; Full time

Job summary

Rochester Regional Health is seeking a Patient Representative for the Leroy Outpatient Center in Potsdam, NY. The role supports patient encounters, documents in EMR, and coordinates with care teams to ensure accurate records and smooth scheduling.

Responsibilities include scheduling, referrals, payments, and inquiries while maintaining compliance with policies and accreditation standards. The position offers a 40-hour workweek with a 8:00 am–4:30 pm schedule.

Qualifications

• Experience using EMR/EHR systems to document patient encounters.
• Knowledge of medical terminology and coding basics.
• At least 1 year of outpatient medical office experience.

Responsibilities

• Assist providers by supporting patient encounters and ensuring accurate EMR documentation.
• Manage clerical tasks including scheduling, referrals, payments, and inquiries.
• Ensure compliance with organizational policies and accreditation standards.
• Collaborate with care teams and participate in process improvements.

Skills

EMR/EHR usage

Medical terminology

Outpatient experience

Education

Formal education beyond High School

Job description

Job Title: Patient Representative
Department: Potsdam General Surgery
Location: Leroy Outpatient Center
Hours Per Week: 40
Schedule: 8am-4:30pm

SUMMARY:

Utilize electronic medical record (EMR) modules and other office equipment to perform all clerical tasks in an efficient and timely manner. Works in collaboration with physicians (MD, DO), Physician Assistants (PA), Certified Nurse Midwife (CNM), and Nurse Practitioner (NP).

RESPONSIBILITIES:

• Patient Care Support & Communication: Assist providers by supporting patient encounters, ensuring accurate documentation in EMRs, and maintaining open communication with the care team, patients, and caregivers.

• Administrative & Scheduling Duties: Manage clerical tasks such as scheduling, referrals, phone communication, record preparation, and collection of payments. Help maintain efficient patient schedules and support billing and insurance inquiries.

• Compliance & Quality Assurance: Ensure adherence to organizational policies, healthcare regulations, and DNV accreditation standards. Collaborate with management to resolve clerical issues and enhance patient service quality.

• Team Collaboration & Continuous Improvement: Work closely with St. Lawrence Health System and PPM teams on daily operations, educational programs, and process improvements. Participate in special projects and promote the organization’s mission and core values.

PREFERRED QUALIFICATIONS:

• Advanced technical training and/or certification

• Formal education beyond High School

• Minimum of 1-year recent outpatient medical office experience Knowledge in electronic health record (EHR / EMR) usage and medical terminology

PHYSICAL REQUIREMENTS:

Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67-100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license.

PAY RANGE: $19.46 - $28.55