Patient Representative

Surgery Partners, Inc; Bryan (TX); On-site; USD 22,000 - 30,000; Full time

Job summary

Surgery Partners, Inc. in Bryan, TX is seeking a Front/Back Office Coordinator to greet patients, handle intake, collect co-pays, and manage scheduling. You will obtain IDs and insurance cards, build patient charts, and support day-to-day office operations in a fast-paced clinic.

The role requires strong communication, compassion, and the ability to multi-task while maintaining a professional, upbeat attitude in a busy healthcare setting.

Qualifications

• High School Diploma with 1-2 years healthcare background.
• Healthcare/medical office experience preferred.
• Excellent written and verbal communication skills.

Responsibilities

• Greet patients upon arrival and check patients in daily.
• Collect co-pays from patients when applicable.
• Obtain photo ID and insurance card for scanning into the system.
• Check patients out to assist with patient flow.
• Prepare deposits and end-of-day batch sheets.
• Prepare encounters and SOAP notes for the next business day.
• Create new patient charts in SOAP as patients arrive.
• Transmit paperwork to departments via inter-office mail.
• Book appointments in the HST system when applicable.
• Confirm upcoming appointments for the following day.
• Assist with office duties at the check-in desk.
• Maintain a pristine, neat, and clean office environment.

Skills

Multi-tasking

Compassion & kindness

Professional & upbeat

Written & verbal communication

Customer relations

Education

High School Diploma, 1-2 years healthcare background

Job description

JOB TITLE: Front/Back Office Coordinator
SUPERVISION RECEIVED: Direct supervision from Practice Administrator and Office Supervisor.

General Summary Of Duties

• Greet patients upon arrival and check patients in on a daily basis.
• Collect all co-pays from patients if applicable.
• Obtain photo ID and insurance card to be scanned into system.
• Check patients out as needed to assist with patient flow.
• Prepare deposits.
• Prepare end of day batch sheet.
• Prepare encounters and SOAP notes for the following business day.
• Create new patient chart in SOAP upon patients arrival.
• Send all paperwork to appropriate departments via inter-office mail.
• Book appointments in HST system when applicable.
• Confirm appointments for the following business day.
• Assist with office duties that can be performed at the check in desk.
• Assist with maintaining a pristine office.
• Maintain a neat and clean work environment.

Essential Functions

• Must arrive prior to start time in order to become situated before patient's arrival.
• Perform all office duties required.

EDUCATION: High School Diploma, with 1-2 years experience in healthcare background.

Knowledge

• Knowledge of clinic policies and procedures.
• Knowledge of computer systems, programs.
• Knowledge of medical terminology.

Skills

• Must be able to multi - task.
• Must be able to express compassion and kindness to patients calling and being seen in the office.
• Must maintain a professional and upbeat attitude.
• Skill in written and verbal communication and customer relations.

Abilities

• Ability to work with effectively with medical staff, Management, authorizations, external agencies and patients.

PHYSICAL/MENTAL DEMANDS: Requires sitting and standing associated with a normal office environment.
ENVIRONMENTAL/WORKING CONDITIONS: Normal busy office environment with much patient contact. Occasional evening or weekend work.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.