Patient Relations Specialist, Full-time

Bright Light Medical Imaging; Melrose Park (IL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Uniform allowance

Competitive pay

Growth opportunities

Paid on-site training

Annual uniform allowance

Quarterly appreciation events

Job summary

Bright Light Medical Imaging in Melrose Park, IL is seeking a Patient Relations Specialist to greet patients professionally, answer calls, assist with check-in forms, and collect payments. This on-site role requires a friendly, detail-oriented approach in a fast paced environment.

You will schedule clinical appointments using our Medics Premier system, verify referrals and authorizations, protect patient information under HIPAA, and collaborate with internal teams.

Qualifications

• High School Diploma or GED certificate required.
• Prior experience in medical/office settings preferred.
• Data entry/word processing experience helpful.

Responsibilities

• Greet patients professionally and courteously in person and on the phone.
• Answer, screen, and direct incoming calls as necessary.
• Assist patients with check-in forms, maintain accurate records and process payments.
• Protect patient information under HIPAA Privacy Rule.
• Schedule and confirm clinical appointments using Medics Premier.
• Ensure orders are correctly scheduled with relevant details.
• Coordinate with internal teams to support administrative needs.
• Notify technologist of arrivals and assist patient flow.
• Understand insurance protocols for referrals, authorizations, co-pays, deductibles.
• Obtain authorizations for services and flag financial clearance issues.
• Perform other duties as assigned.
• Able to sit for long periods, stand, lift up to 15 lbs.

Skills

Customer service

Phone communication

Attention to detail

Organization

Multitasking

Education

High School Diploma or GED

Job description

Patient Relations Specialist, Full-time

Location: On-site Melrose Park

Days/Hours: Monday- Friday hours vary between 10:00 am - 7:30 pm

Bright Light Medical Imaging is a physician-led, multi-location imaging center where professionals don’t just work—they belong. We foster a supportive, team-driven culture that feels like family, where every member is valued, respected, and empowered to grow. With cutting-edge technology, opportunities for advancement, and a workplace built on integrity and compassion, our team loves coming to work each day. Employees here aren’t just colleagues; they’re part of something bigger—a community that truly cares. If you’re looking for a career where your skills are valued, your contributions matter, and you feel at home, Bright Light is the place for you.

Minimum Experience

Mid-level

Compensation

18.00-19.50 /hour

What We Are Looking For:

Location: On-site Melrose Park

Days/Hours: Monday- Friday hours vary between 10:00 am - 7:30 pm

Overview Of Key Responsibilities:

• Greet patients professionally and courteously, both in person and on the phone
• Answering, screening and directing incoming calls as necessary
• Assist patients with check in forms, maintain accurate patient records and collect and process applicable payments
• Perform clerical account processing while confidentially maintaining and protecting patient information by adhering to the HIPAA Privacy Rule
• Scheduling and confirming of clinical appointments utilizing our medical records platform, Medics Premier
• Ensure orders are correctly scheduled; name, exam type, referring provider, authorization request
• Assists with administrative support in collaborating with internal departmental teams
• Notify technologist of appointment arrivals, assist with patient flow
• Comprehension of standard insurance protocols for referrals, authorizations, co-payments, deductibles
• Obtain authorization for scheduled services, providing any required clinical documents if needed, notification made if financial clearance is not achieved in advance of appointed date
• Perform all other duties as assigned
• Ability to alternate between prolonged periods sitting, frequent standing, lifting, reaching, stooping. Must be able to lift up to 15 lbs

Qualities You Should Possess:

• Professional, positive customer focused attitude
• Solid, concise verbal communication skills
• Exhibits composure in busy, fast paced environment
• Organized, with great attention to detail
• Flexibility to adapt to change quickly; schedule disruptions, cancelled appointments
• Ability to be resourceful and take initiative when issues arise
• Multitasking and time management skills, with ability to prioritize tasks

Education, Experience & Requirements:

• High School Diploma or GED Certificate
• Relevant prior experience favored working in medical/office setting
• Prior data entry/word processing experience
• Medical terminology knowledge is a plus

Benefits & Total Rewards:

Company paid time off and medical insurance:

• Paid time off, Vacation, plus 6 designated Holidays
• Comprehensive Medical Insurance with multiple plan options and employer premium cost-sharing

Employees have access to a selection of ancillary benefits to customize their coverage through employee-paid options:

• Dental Insurance
• Vision Insurance
• Life Insurance and AD&D
• Short and Long Term Disability Insurance
• Critical Illness Insurance
• Accident Insurance
• 401(k) with 4% company match, when eligible

Additional Perks:

• Paid on-site training
• Annual uniform allowance
• Competitive pay and growth opportunities
• Quarterly appreciation breakfast/ lunches

Bright Light Medical Imaging is impacted by the use of Artificial Intelligence (AI) for recruiting from vendors such as Indeed, Glassdoor, Zip Recruiter and LinkedIn as a result of these vendor’s presentation of received resumes in their portal. All employment interviewing and hiring decisions are made by our employees.