Patient Relations Specialist, Full-time

SKAN National Radiology Services; Melrose Park (IL); On-site; USD 51,577,000 - 55,875,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with company match

Job summary

Bright Light Medical Imaging is seeking a Patient Relations Specialist for an on-site role in Melrose Park, IL. You will greet patients, handle phone calls, assist with check-in forms, and maintain records while processing payments with HIPAA compliance.

The role requires strong customer service, organization, and multitasking abilities in a fast-paced environment, with a Monday–Friday schedule and hours between 10:00 am and 7:30 pm. Compensation is hourly and benefits are provided.

Qualifications

• High school diploma or GED required.
• Relevant prior experience in medical/office setting preferred.
• Prior data entry/word processing experience.
• Medical terminology knowledge is a plus.

Responsibilities

• Greet patients professionally and courteously in person and on the phone.
• Answer, screen, and direct incoming calls as needed.
• Assist patients with check-in forms and maintain accurate patient records; process payments.

Skills

Verbal communication

Customer service

Multi-tasking

Data entry

HIPAA knowledge

Medical terminology

Phone etiquette

Education

High School Diploma or GED

Tools

Medics Premier

Job description

Patient Relations Specialist, Full-time

Patient Relations - Melrose Park, Illinois

Department: Patient Relations

Employment Type: Full-Time

Minimum Experience Mid-level

Compensation 18.00-19.50 /hour

Bright Light Medical Imaging is a physician-led, multi-location imaging center where professionals don't just work—they belong. We foster a supportive, team-driven culture that feels like family, where every member is valued, respected, and empowered to grow. With cutting-edge technology, opportunities for advancement, and a workplace built on integrity and compassion, our team loves coming to work each day. Employees here aren't just colleagues; they're part of something bigger—a community that truly cares. If you're looking for a career where your skills are valued, your contributions matter, and you feel at home, Bright Light is the place for you.

What We Are Looking For:

Patient Relations Specialist, Full-time

Location: On-site Melrose Park

Days/Hours: Monday- Friday hours vary between 10:00 am - 7:30 pm

Overview Of Key Responsibilities:

• Greet patients professionally and courteously, both in person and on the phone
• Answering, screening and directing incoming calls as necessary
• Assist patients with check in forms, maintain accurate patient records and collect and process applicable payments
• Perform clerical account processing while confidentially maintaining and protecting patient information by adhering to the HIPAA Privacy Rule
• Scheduling and confirming of clinical appointments utilizing our medical records platform, Medics Premier
• Ensure orders are correctly scheduled; name, exam type, referring provider, authorization request
• Assists with administrative support in collaborating with internal departmental teams
• Notify technologist of appointment arrivals, assist with patient flow
• Comprehension of standard insurance protocols for referrals, authorizations, co-payments, deductibles
• Obtain authorization for scheduled services, providing any required clinical documents if needed, notification made if financial clearance is not achieved in advance of appointed date
• Perform all other duties as assigned
• Ability to alternate between prolonged periods sitting, frequent standing, lifting, reaching, stooping. Must be able to lift up to 15 lbs

Qualities You Should Possess:

• Professional, positive customer focused attitude
• Solid, concise verbal communication skills
• Exhibits composure in busy, fast paced environment
• Organized, with great attention to detail
• Flexibility to adapt to change quickly; schedule disruptions, cancelled appointments
• Ability to be resourceful and take initiative when issues arise
• Multitasking and time management skills, with ability to prioritize tasks

Education, Experience & Requirements:

• High School Diploma or GED Certificate
• Relevant prior experience favored working in medical/office setting
• Prior data entry/word processing experience
• Medical terminology knowledge is a plus

Benefits & Total Rewards:

Company paid time off and medical insurance:

• Paid time off, Vacation, plus 6 designated Holidays
• Comprehensive Medical Insurance with multiple plan options and employer premium cost-sharing

Employees have access to a selection of ancillary benefits to customize their coverage through employee-paid options:

• Dental Insurance
• Vision Insurance
• Life Insurance and AD&D
• Short and Long Term Disability Insurance
• Critical Illness Insurance
• Accident Insurance
• 401(k) with 4% company match, when eligible

Additional Perks:

• Paid on-site training
• Annual uniform allowance
• Competitive pay and growth opportunities
• Quarterly appreciation breakfast/ lunches

Bright Light Medical Imaging is impacted by the use of Artificial Intelligence (AI) for recruiting from vendors such as Indeed, Glassdoor, Zip Recruiter and LinkedIn as a result of these vendors' presentation of received resumes in their portal. All employment interviewing and hiring decisions are made by our employees. For questions contact our recruiting team at [e-mail]