Patient Relations Specialist, Full-time

Brightlightimaging; Illinois; On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Paid time off

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance and AD&D

Short and Long Term Disability Ins.

Critical Illness Insurance

Accident Insurance

401(k) with company match

Paid on-site training

Annual uniform allowance

Competitive pay and growth opportuni­t

Quarterly appreciation breakfasts/lun​

Job summary

Bright Light Medical Imaging is seeking a Patient Relations Specialist to support front-desk operations at the Melrose Park site. The role involves greeting patients, handling calls, assisting with check-in forms, and processing payments within a HIPAA-compliant environment.

The ideal candidate has a High School Diploma or GED, data entry experience, and familiarity with medical terminology. Prior medical office experience is a plus, with opportunities for growth in a caring, team-driven setting.

Qualifications

• High School Diploma or GED required.
• Experience in medical/office setting preferred.
• Data entry/word processing experience.
• Medical terminology knowledge is a plus.

Responsibilities

• Greet patients professionally in person and by phone.
• Screen and direct incoming calls as needed.
• Assist patients with check-in forms and records; collect payments.
• Maintain patient records with HIPAA compliance and confidentiality.
• Schedule appointments using Medics Premier and confirm details.
• Ensure orders are correctly scheduled (name, exam type, provider, authorization).
• Collaborate with internal teams for administrative support.
• Notify technologist of arrivals and assist patient flow.
• Understand insurance protocols for referrals, authorizations, co-pays, and deductibles.
• Obtain authorizations for scheduled services and flag financial clearance issues.
• Perform other duties as assigned.
• Ability to sit for long periods, stand, lift up to 15 lbs.

Skills

Customer service

Verbal communication

Multitasking

Time management

Detail-oriented

Education

High School Diploma or GED Certificate

Tools

Medics Premier

Job description

Bright Light Medical Imaging is a physician-led, multi-location imaging center where professionals don’t just work—they belong. We foster a supportive, team-driven culture that feels like family, where every member is valued, respected, and empowered to grow. With cutting-edge technology, opportunities for advancement, and a workplace built on integrity and compassion, our team loves coming to work each day. Employees here aren’t just colleagues; they’re part of something bigger—a community that truly cares. If you’re looking for a career where your skills are valued, your contributions matter, and you feel at home, Bright Light is the place for you.

WHAT WE ARE LOOKING FOR:

Patient Relations Specialist, Full-time

Location: On-site Melrose Park

Days/Hours: Monday- Friday hours vary between 10:00 am - 7:30 pm

OVERVIEW OF KEY RESPONSIBILITIES:

• Greet patients professionally and courteously, both in person and on the phone
• Answering, screening and directing incoming calls as necessary
• Assist patients with check in forms, maintain accurate patient records and collect and process applicable payments
• Perform clerical account processing while confidentially maintaining and protecting patient information by adhering to the HIPAA Privacy Rule
• Scheduling and confirming of clinical appointments utilizing our medical records platform, Medics Premier
• Ensure orders are correctly scheduled; name, exam type, referring provider, authorization request
• Assists with administrative support in collaborating with internal departmental teams
• Notify technologist of appointment arrivals, assist with patient flow
• Comprehension of standard insurance protocols for referrals, authorizations, co-payments, deductibles
• Obtain authorization for scheduled services, providing any required clinical documents if needed, notification made if financial clearance is not achieved in advance of appointed date
• Perform all other duties as assigned
• Ability to alternate between prolonged periods sitting, frequent standing, lifting, reaching, stooping. Must be able to lift up to 15 lbs

QUALITIES YOU SHOULD POSSESS:

• Professional, positive customer focused attitude
• Solid, concise verbal communication skills
• Exhibits composure in busy, fast paced environment
• Organized, with great attention to detail
• Flexibility to adapt to change quickly; schedule disruptions, cancelled appointments
• Ability to be resourceful and take initiative when issues arise
• Multitasking and time management skills, with ability to prioritize tasks

EDUCATION, EXPERIENCE & REQUIREMENTS:

• High School Diploma or GED Certificate
• Relevant prior experience favored working in medical/office setting
• Prior data entry/word processing experience
• Medical terminology knowledge is a plus

BENEFITS & TOTAL REWARDS:

Company paid time off and medical insurance:

• Paid time off, Vacation, plus 6 designated Holidays
• Comprehensive Medical Insurance with multiple plan options and employer premium cost-sharing
• Dental Insurance
• Vision Insurance
• Life Insurance and AD&D
• Short and Long Term Disability Insurance
• Critical Illness Insurance
• Accident Insurance
• 401(k) with 4% company match, when eligible

Additional Perks:

• Paid on-site training
• Annual uniform allowance
• Competitive pay and growth opportunities
• Quarterly appreciation breakfast/lunches