Patient Relations Specialist, Full-time

Bright Light Medical Imaging; Arlington Heights (IL); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Uniform allowance

On-site training

Job summary

Bright Light Medical Imaging is seeking a Patient Relations Specialist in Arlington Heights, IL. This full-time role involves greeting patients, handling calls, processing payments, and maintaining accurate records in a HIPAA-compliant environment.

Responsibilities include scheduling with Medics Premier, verifying insurance details, and coordinating with clinical staff to ensure smooth patient flow. A high school diploma or GED is required, with prior medical/office experience preferred.

Qualifications

• High School Diploma or GED required; medical/office experience preferred.
• Strong verbal and written communication; professional demeanor.
• Accurate data entry and handling of patient information.

Responsibilities

• Greet patients professionally and courteously, both in person and on the phone.
• Answer, screen and direct incoming calls as necessary.
• Assist patients with check-in forms, maintain accurate patient records, and collect/process payments.
• Maintain HIPAA-compliant handling of patient information.
• Schedule and confirm clinical appointments using Medics Premier.
• Ensure orders are correctly scheduled: name, exam type, referring provider, authorization request.
• Provide administrative support with internal teams; assist with patient flow.
• Notify technologist of appointment arrivals and assist patient flow.
• Understand insurance protocols for referrals, authorizations, co-pays, deductibles; obtain authorization when needed.
• Perform other duties as assigned; able to sit, stand, lift up to 15 lbs.

Skills

Customer service

Communication

Time management

Multitasking

Education

High School Diploma or GED

Tools

Medics Premier

Job description

Patient Relations Specialist, Full-time

Patient Relations - Arlington Heights, Illinois

Employment Type: Full-Time

Minimum Experience

Mid-level

Compensation

$18.00 - $19.50 / hour

Bright Light Medical Imaging is a physician-led, multi-location imaging center where professionals don’t just work—they belong. We foster a supportive, team-driven culture that feels like family, where every member is valued, respected, and empowered to grow. With cutting-edge technology, opportunities for advancement, and a workplace built on integrity and compassion, our team loves coming to work each day. Employees here aren’t just colleagues; they’re part of something bigger—a community that truly cares. If you’re looking for a career where your skills are valued, your contributions matter, and you feel at home, Bright Light is the place for you.

Days/Hours: Monday- Friday, hours vary between 7:00am-5:30pm

OVERVIEW OF KEY RESPONSIBILITIES:

• Greet patients professionally and courteously, both in person and on the phone
• Answering, screening and directing incoming calls as necessary
• Assist patients with check in forms, maintain accurate patient records and collect and process applicable payments
• Perform clerical account processing while confidentially maintaining and protecting patient information by adhering to the HIPAA Privacy Rule
• Scheduling and confirming of clinical appointments utilizing our medical records platform, Medics Premier
• Ensure orders are correctly scheduled; name, exam type, referring provider, authorization request
• Assists with administrative support in collaborating with internal departmental teams
• Notify technologist of appointment arrivals, assist with patient flow
• Comprehension of standard insurance protocols for referrals, authorizations, co-payments, deductibles
• Obtain authorization for scheduled services, providing any required clinical documents if needed, notification made if financial clearance is not achieved in advance of appointed date
• Perform all other duties as assigned
• Ability to alternate between prolonged periods sitting, frequent standing, lifting, reaching, stooping. Must be able to lift up to 15 lbs

Qualities You Should Possess:

• Professional, positive customer focused attitude
• Solid, concise verbal communication skills
• Exhibits composure in busy, fast paced environment
• Organized, with great attention to detail
• Flexibility to adapt to change quickly; schedule disruptions, cancelled appointments
• Ability to be resourceful and take initiative when issues arise
• Multitasking and time management skills, with ability to prioritize tasks

Education, Experience & Requirements:

• High School Diploma or GED Certificate
• Relevant prior experience favored working in medical/office setting
• Prior data entry/word processing experience
• Medical terminology knowledge is a plus

BENEFITS & TOTAL REWARDS:

Company paid time off and medical insurance:

• Paid time off, Vacation, plus 6 designated Holidays
• Comprehensive Medical Insurance with multiple plan options and employer premium cost-sharing

Employees have access to a selection of ancillary benefits to customize their coverage through employee-paid options:

• Dental Insurance
• Vision Insurance
• Life Insurance and AD&D
• Short and Long Term Disability Insurance
• Critical Illness Insurance
• Accident Insurance
• 401(k) with 4% company match, when eligible

Additional Perks:

• Paid on-site training
• Annual uniform allowance
• Competitive pay and growth opportunities
• Quarterly appreciation breakfast/ lunches