Patient Relations Specialist, Full-time

Brightlightimaging; Melrose Park (IL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental Insurance

Vision Insurance

Life Insurance & AD&D

Short & Long Term Disability Insurance

Critical Illness Insurance

Accident Insurance

401(k) with company match

Paid on-site training

Uniform allowance

Growth opportunities

Quarterly appreciation breakfasts

Job summary

Bright Light Medical Imaging in Melrose Park, IL is seeking a Patient Relations Specialist for a full-time, on-site role. You will greet patients, handle calls, assist with check-in, and help maintain records while ensuring HIPAA compliance.

This position involves appointment scheduling using Medics Premier, processing payments, and coordinating with care teams. Strong customer service, organization, and attention to detail are essential, with benefits including PTO and medical coverage.

Qualifications

• High School Diploma or GED required.
• Relevant medical/office experience preferred.
• Prior data entry/word processing experience; basic medical terminology helpful.

Responsibilities

• Greet patients professionally in person and by phone.
• Answer, screen, and direct incoming calls.
• Assist with check-in forms and maintain patient records.
• Process payments and HIPAA-compliant data handling.
• Schedule and confirm clinical appointments using Medics Premier.
• Coordinate with departments; ensure correct scheduling of exams.
• Notify technologists of arrivals and manage patient flow.
• Understand insurance referrals, authorizations, co-pays, deductibles.
• Obtain authorizations and flag when financial clearance is not obtained.
• Perform other duties as assigned; lift up to 15 lbs.

Skills

Customer service

Verbal communication

Multitasking

Time management

Attention to detail

Flexibility

Education

High School Diploma or GED

Medical terminology knowledge (advantage)

Tools

Medics Premier

Microsoft Word

Microsoft Excel

Job description

Bright Light Medical Imaging is a physician-led, multi-location imaging center where professionals don’t just work—they belong. We foster a supportive, team-driven culture that feels like family, where every member is valued, respected, and empowered to grow. With cutting-edge technology, opportunities for advancement, and a workplace built on integrity and compassion, our team loves coming to work each day. Employees here aren’t just colleagues; they’re part of something bigger—a community that truly cares. If you’re looking for a career where your skills are valued, your contributions matter, and you feel at home, Bright Light is the place for you.

WHAT WE ARE LOOKING FOR:

Patient Relations Specialist, Full-time

Location: On-site Melrose Park

Days/Hours: Monday- Friday hours vary between 10:00 am - 7:30 pm

OVERVIEW OF KEY RESPONSIBILITIES:

• Greet patients professionally and courteously, both in person and on the phone
• Answering, screening and directing incoming calls as necessary
• Assist patients with check in forms, maintain accurate patient records and collect and process applicable payments
• Perform clerical account processing while confidentially maintaining and protecting patient information by adhering to the HIPAA Privacy Rule
• Scheduling and confirming of clinical appointments utilizing our medical records platform, Medics Premier
• Ensure orders are correctly scheduled; name, exam type, referring provider, authorization request
• Assists with administrative support in collaborating with internal departmental teams
• Notify technologist of appointment arrivals, assist with patient flow
• Comprehension of standard insurance protocols for referrals, authorizations, co-payments, deductibles
• Obtain authorization for scheduled services, providing any required clinical documents if needed, notification made if financial clearance is not achieved in advance of appointed date
• Perform all other duties as assigned
• Ability to alternate between prolonged periods sitting, frequent standing, lifting, reaching, stooping. Must be able to lift up to 15 lbs

QUALITIES YOU SHOULD POSSESS:

• Professional, positive customer focused attitude
• Solid, concise verbal communication skills
• Exhibits composure in busy, fast paced environment
• Organized, with great attention to detail
• Flexibility to adapt to change quickly; schedule disruptions, cancelled appointments
• Ability to be resourceful and take initiative when issues arise
• Multitasking and time management skills, with ability to prioritize tasks

EDUCATION, EXPERIENCE & REQUIREMENTS:

• High School Diploma or GED Certificate
• Relevant prior experience favored working in medical/office setting
• Prior data entry/word processing experience
• Medical terminology knowledge is a plus

BENEFITS & TOTAL REWARDS:

Company paid time off and medical insurance:

• Paid time off, Vacation, plus 6 designated Holidays
• Comprehensive Medical Insurance with multiple plan options and employer premium cost-sharing
• Dental Insurance
• Vision Insurance
• Life Insurance and AD&D
• Short and Long Term Disability Insurance
• Critical Illness Insurance
• Accident Insurance
• 401(k) with 4% company match, when eligible

Additional Perks:

• Paid on-site training
• Annual uniform allowance
• Competitive pay and growth opportunities
• Quarterly appreciation breakfast/lunches