Patient Relations Representative (Elk Ridge) - Flagstaff Fourth Street - Behavioral Health Administration

El Rio Health; Flagstaff (AZ); On-site; USD 22,000 - 28,000; Full time

Job summary

Elk Ridge Community Health is seeking a Patient Relations Representative to greet patients, manage the patient portal, verify demographics and insurance, and secure referrals and health records. The role includes check-in/check-out, scheduling follow-ups, and communicating with patients and family members within HIPAA guidelines.

Responsibilities include portal monitoring, data entry into the EHR, document scanning, and back-up support for clinic staff.

Qualifications

• High School Diploma or GED required.
• 7–11 months in data processing, clerical/administrative, equipment operation.
• Level I fingerprint clearance card: valid and in good standing or applied within seven working days after starting employment.
• Certification in data processing, clerical/administrative, equipment operation (preferred).
• Bilingual English/Spanish with ability to speak, read and write in both languages (preferred).

Responsibilities

• Greet and check-in patients; monitor the patient portal; verify demographics and insurance; enter data into EHR system.
• Scan documents daily and manage referrals and health records.
• Schedule Telehealth and other internal appointments as needed.
• Answer calls, make and manage appointments, and route messages to providers and staff.
• Process mail daily and confirm document recipients.
• Support billing and open tickets, ensure accuracy of charges and holds.
• Provide back-up support for insurance follow-ups and referrals.
• Maintain multiple provider schedules and stay updated on local programs.

Skills

Bilingual (English/Spanish)

Compassionate Communication

Education

High School Diploma or GED

Job description

JOB PURPOSE: Greet patients; monitor the patient portal; obtain correct or updated patient demographics; and verify insurance. Secure referral information and any related health records, as needed. Check in and check out patients; schedule patient follow up appointments; keep the patient electronic portal updated. Collect patients' financial obligation

for services rendered. Make deposit slips for current business day's activities. Explain pertinent insurance benefits

to patients and family-members within HIPAA compliant parameters.

The primary goal of the Elk Ridge Community Health Patient Relations Representative is to support Elk Ridge’s Mission of providing comprehensive, quality health care that is affordable and accessible to all who may have healthcare needs, by successfully performing the primary essential functions.

Job Functions:

• Greets and check-in patients, monitor and respond to the patient portal, verify patient demographics, insurance documents, referrals, and enters data and changes into EHR (Practice Management) System.
• Scans documents daily.
• Schedules Telehealth appointments and other internal specialties as needed.
• Answers phone, makes appointments and follow-up appointments, direct calls to appropriate parties, and takes messages for providers and other clinic staff.
• Sorts and distributes mail on a daily basis.
• Confirms the accuracy of the responsible provider who will receive the documents.
• Follows the most current scanning workflow to ensure quality patient care.
• Verifies accuracy of open tickets by pulling billing charges/holds/unretrieved charges.
• Provides back-up support for other office positions; re: insurance follow-ups and referrals, etc.
• Manages details of multiple provider schedules.
• Maintains updated knowledge of local and organizational programs (example:SFS).
• Completes update forms for clinic staff and patients on an as needed basis.
• Keeps updated on own medical employee health immunizations, annual trainings, as required.
• Follows verbal and written instructions.
• Consistent review, comprehension and reply of company email and related correspondence.

Joint Commission Responsibilities:

• Maintains a clean, safe, and hygienic work environment in compliance with all Policies and Procedures including but not limited to work areas, workstations, examination rooms, hand washing, infection prevention and control etc. for this position.
• Demonstrates an understanding of and proficiency with the application of all compliance and reporting requirements respective to Joint Commission Certification (JCC) standards.

Qualifications:

Minimum Qualifications

• Education: High School Diploma Or G.E.D.
• Experience: 7 – 11 months in data processing, clerical/administrative, equipment operation
• Fingerprint Clearance Card: Level I fingerprint clearance card: current valid and in good standing or have applied for it within seven working days after beginning employment

Preferred Qualifications

• Certification: In data processing, clerical/administrative, equipment operation
• Bilingual (English/Spanish) with the ability to speak, read and write in both languages.

Transportation:

• Employees in this position are required to have reliable transportation that can meet any operational reassignments of the organization during the workday. If an employee is driving during work hours, the employee is required to possess a valid driver’s license and must comply with Arizona vehicle insurance requirements.

Core Competencies:

• Compassionate Communication
• Cultural Competence
• Honor Patient Privacy
• Service Recovery

Supervisory Duties:

• None

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Elk Ridge Community Health does not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, age 40 and over, disability, genetic information, military status, ancestry, marital status, familial status, or any other status protected by law or regulation.

It is our intention that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors.

All employees are required to undergo drug testing prior to employment and will be subject to post-accident, reasonable suspicion, return to duty and follow up drug and alcohol testing in compliance with Federal and State regulations for alcohol and controlled substance testing. Employees in positions holding responsibility for the safety and welfare of others will also be classified as safety sensitive.

Elk Ridge Community Health is a Non-profit 501(c)(3) Federally Qualified Health Center (FQHC) and abides by all applicable federal Drug-Free Workplace standards.