Patient Relations & Retention Strategist

AIDS Healthcare Foundation; Los Angeles (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

AIDS Healthcare Foundation in Los Angeles is seeking a Client Retention Coordinator to support patient retention initiatives within the Department of Medicine. You will manage tasks related to patient relationships, coordinate retention activities, and help ensure high-quality patient experiences across centers.

You will collaborate with internal departments, oversee patient contact channels, contribute to surveys and campaigns, and support operations so patients feel valued and heard.

Responsibilities

• Manage tasks related to patient retention and DOM operations.
• Cultivate partnerships across internal departments and healthcare centers to improve patient experiences.
• Oversee all direct patient contact channels to ensure timely responses and high-quality patient service.
• Contribute to retention and operational projects such as surveys, health campaigns, and patient communications.

Job description

AIDS Healthcare Foundation in Los Angeles is seeking a Client Retention Coordinator to support patient retention initiatives within the Department of Medicine. You will manage tasks related to patient relationships, coordinate retention activities, and help ensure high-quality patient experiences across centers.

You will collaborate with internal departments, oversee patient contact channels, contribute to surveys and campaigns, and support operations so patients feel valued and heard.