Claims Support & Operations Specialist

AIDS Healthcare Foundation; Los Angeles (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

AIDS Healthcare Foundation is seeking a Claims Support Associate in Los Angeles to provide essential administrative and operational support to the Claims Department. You will manage incoming communications, maintain records, and ensure timely processing of claims-related documentation while upholding HIPAA and internal standards.

The role requires highly organized individuals who can juggle multiple priorities in a fast-paced environment and collaborate with a close-knit team to support

Qualifications

• Experience handling claims-related documentation.
• Ability to log, track and report documents accurately.
• Strong attention to detail in processing mail, faxes and emails.

Responsibilities

• Monitor, track, and report on all incoming faxes to the Claims Department.
• Monitor, track, and report on all incoming emails to the Claims inbox.
• Manage physical mail received at the office and PO Box, including logging receipt.
• Scanning and forwarding to appropriate team members.
• Maintaining records for volume tracking and reporting.
• Answer incoming phone calls to the Claims team, document inquiries, and route cases to the Claims Manager.
• Ensure all communications are processed daily and meet turnaround targets.
• Assist with departmental projects and operational support.
• Maintain accurate logs and reports to support metrics.
• Support the Claims Manager and Examiners with administrative tasks.
• Maintain confidentiality and adhere to HIPAA and internal standards.
• Perform other duties as assigned.

Skills

Organizational skills

Detail orientation

Communication skills

HIPAA compliance

Job description

AIDS Healthcare Foundation is seeking a Claims Support Associate in Los Angeles to provide essential administrative and operational support to the Claims Department. You will manage incoming communications, maintain records, and ensure timely processing of claims-related documentation while upholding HIPAA and internal standards.

The role requires highly organized individuals who can juggle multiple priorities in a fast-paced environment and collaborate with a close-knit team to support