Client Retention Coordinator

AIDS Healthcare Foundation; Los Angeles (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

AIDS Healthcare Foundation in Los Angeles is seeking a Client Retention Coordinator to support patient retention initiatives within the Department of Medicine. You will manage tasks related to patient relationships, coordinate retention activities, and help ensure high-quality patient experiences across centers.

You will collaborate with internal departments, oversee patient contact channels, contribute to surveys and campaigns, and support operations so patients feel valued and heard.

Responsibilities

• Manage tasks related to patient retention and DOM operations.
• Cultivate partnerships across internal departments and healthcare centers to improve patient experiences.
• Oversee all direct patient contact channels to ensure timely responses and high-quality patient service.
• Contribute to retention and operational projects such as surveys, health campaigns, and patient communications.

Job description

A Client Retention Coordinator (CRC) contributes to AHF by managing and executing various tasks related to patient retention and general department operations within the Department of Medicine (DOM).

A Client Retention Coordinator enhances the reputation of AHF by strategically managing and improving client retention efforts and operational efficiency within the Department of Medicine (DOM). This involves cultivating strong partnerships across internal departments and healthcare centers to guarantee seamless patient experiences. The Client Retention Coordinator ensures exceptional patient care, promotes patient engagement, and upholds AHF's commitment to delivering high-quality healthcare services.

You will be a passionate advocate for our top initiatives.

To be successful as a Client Retention Coordinator it is crucial to ensure that the AHF Core Values and Mission stay top of mind with all that you do. At AHF we are nimble and able to adapt in a dynamic environment to assist in providing the best experience for our clients and workplace for our employees.

AHF has a collaborative organizational structure where staff are accountable to multiple leaders.

The Client Retention Coordinator will work as a part of a close-knit team to establish and maintain working relationships with multiple internal AHF departments and providers/staff at each healthcare center to facilitate the exchange of important patient relations information. They will collaborate with other members of the client retention team in addition to other leaders withing the Department of Medicine. The Client Retention Coordinator will contribute directly to all operations and client retention-related initiatives. Additionally, they will oversee all direct patient contact channels to ensure timely responses to patient inquiries and that patients receive excellent patient experience when reaching out to AHF. Other duties include contributing to specific retention and operational projects such as AHF’s annual client satisfaction survey, DOM medical records process, patient communication and health campaigns, phone performance, patient phone adherence program, client advisory committee meeting, and more.