Human Resources Shared Services Specialist

Northside Hospital; Atlanta (GA); On-site; USD 42,000 - 62,000; Full time

Job summary

Northside Hospital in Atlanta is seeking a HR Services Associate to efficiently review and process HR service requests across multiple specialties, ensuring accuracy and adherence to procedures. You will be accountable for service standards and will navigate the organization and vendors on behalf of Northside Hospital employees, supporting a smooth HR operation and positive employee experience.

The role requires a high school diploma and at least two years in HR or customer service, with strong

Qualifications

• High school diploma or GED, or equivalent.
• Two years HR or customer service experience.
• General knowledge of HR policies and healthcare compliance.
• Strong computer skills, including Excel and Word.
• Bachelor's Degree from an accredited college or university.
• Two years HR Shared Services experience in HR/Health insurance.
• Ability to work flexible hours, including evenings & weekends.
• Ability to work well in a team environment.
• High degree of emotional intelligence.
• Strong communication and organizational skills.
• Strong customer services skills and attitude.
• Ability to work with many different people with different personalities.
• Strong multi-tasking ability and ability to work through ambiguity.

Responsibilities

• Review and process HR service requests and transactions with a high degree of accuracy and adherence to procedures.
• Adhere to service standards/metrics for all offerings and ensure all standards are met.
• Navigate the organization and vendors on behalf of Northside Hospital employees.

Skills

Excel

Microsoft Word

Customer service

Communication skills

Teamwork

Emotional intelligence

Education

High school diploma / GED

Post-secondary education

Bachelor's degree

Tools

Excel

Microsoft Word

Job description

Northside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possibilities of a career at Northside today.

Effectively review and process HR service requests and transactions related to one or more HR specialties with a high degree of accuracy and adherence to procedures. Accountable for adhering to service standards/metrics for all offerings and ensuring all service standards are met. The position will provide information as well as navigate the organization and vendors on behalf of Northside Hospital employees.

REQUIRED

1. High school diploma, equivalent education (GED), post-secondary education .
2. Two (2) years of Human Resources OR customer service-related experience.
3. General knowledge of Human Resources policies and procedures and Healthcare compliance.
4. Strong computer skills, including spreadsheet and database usage, Excel and Microsoft Word.

PREFERRED

1. Bachelor's Degree from an accredited college or university.
2. Two (2) years of HR Shared Services experience, representing HR/Health insurance industry.
3. Ability to work flexible hours, including evenings &/or weekends.
4. Ability to work well with others in a team environment.
5. High degree of emotional intelligence.
6. Strong communication and organizational skills.
7. Strong customer services skills and attitude.
8. Ability to work with many different people with different personalities.
9. Strong multi-tasking ability and ability to work through ambiguity.