Patient Relations Rep II - Front Office - Venice OB

Sarasota Memorial Health Care System; Venice (FL); On-site; USD 32,000 - 48,000; Full time

Job summary

Sarasota Memorial Health Care System in Venice, FL is seeking a detail-oriented front desk/office support role. You will manage patient scheduling, check-in and checkout, and act as a liaison among physicians, patients, facilities, and insurers.

Responsibilities include handling collections at checkout, ensuring confidentiality, and supporting a compliant, patient-centered environment in a busy healthcare setting.

Qualifications

• Must have basic computer, keyboard and data entry skills.
• Must be pleasant, professional, and able to communicate effectively.
• Ability to handle multiple tasks while maintaining accuracy and efficiency.
• Demonstrated initiative and self-direction.
• Dependable and reliable performance.
• Experience in physician office and knowledge of medical terminology preferred.

Responsibilities

• Schedule patient appointments and coordinate check-in/check-out activities.
• Serve as liaison between physician, patient, facility and insurance company.
• Handle collections from patients at time of checkout.
• Maintain strict confidentiality of patient information and comply with standards.
• Assist with phone room duties and related administrative tasks.

Skills

Data entry

Professional demeanor

Relationship building

Initiative

Multitasking

Dependability

Education

High School Diploma or GED

Tools

EHR/EMR

Microsoft Office

Job description

Job Summary

Will conduct his/her daily interactions in a way that demonstrates a positive organizational attitude and effectiveness and models the organization’s Mission, Vision, and Values. Behaviors and attitude support achievement of the system’s goals in Service, People, Finance, Quality and Growth. Responsible for patient related activities, which include patient scheduling, patient check-in, checkout, and follow up activities. Acts as a liaison between physician, patient, facility and insurance company. Handles collections of monies from patient at time of checkout. Meets all compliance standards. Observes strict confidentiality in dealing with patients and patient information.

Required Qualifications

• Require computer, keyboard and data input skills.
• Require pleasant and professional demeanor.
• Require skill in establishing and maintaining effective working relationships.
• Require demonstrated initiative and self-direction.
• Require ability to perform multiple tasks simultaneously, while maintaining proficiency and efficiency.
• Require dependability/reliability.

Preferred Qualifications

• Prefer some college or vocational training.
• Prefer a minimum of one (1) year of experience in a physician office.
• Prefer knowledge of EHR/EMR.
• Prefer knowledge of medical terminology.
• Prefer skills in all Microsoft office software programs (Word, Excel, Outlook, Power Point, and Access).
• Prefer a professional, neat appearance with strong oral and written communication skills.
• Prefer basic knowledge of third party payers.

Mandatory Education

HS EQ: High School Diploma, GED or Certificate

Work Days/Shift/Start Time

This position will work in the phone room. This is M-F, 8A-4:30P.

Employment Screening Requirements

As part of Sarasota Memorial Health Care System’s commitment to keeping people safe, all individuals providing care to vulnerable populations are required to undergo background screening through The Florida Care Provider Background Screening Clearinghouse. https://info.flclearinghouse.com/