Patient Relations Rep II - Front Office - Venice OB

Sarasota Memorial Health Care System; Sarasota (FL); On-site; USD 32,000 - 46,000; Full time

Job summary

Sarasota Memorial Health Care System in Sarasota, FL is seeking a Medical Office Receptionist to manage patient scheduling, check-in, checkout, and follow-up activities. You will act as a liaison between physicians, patients, the facility and insurance companies, while handling collections at checkout.

Candidate should possess strong data entry and computer skills, a professional demeanor, and the ability to multitask in a busy physician office.

Qualifications

• Able to schedule patient appointments and manage check-in/check-out processes.
• Capable of liaising effectively between physicians, patients, the facility and insurance.
• Accurate data entry and strong computer keyboard skills.
• Knowledge of medical terminology.
• Familiarity with EHR/EMR systems and Microsoft Office suite preferred.
• Professional, neat appearance with strong oral and written communication skills.

Responsibilities

• Schedule patient appointments and coordinate check-in/check-out activities.
• Serve as liaison between physician, patient, facility and insurer.
• Handle collections of monies at time of checkout.
• Maintain confidentiality and comply with standards and laws.
• Demonstrate initiative and the ability to perform multiple tasks simultaneously.

Skills

Communication skills

Multitasking

Reliability

Initiative

Relationship management

Education

High School Diploma or GED

Some college or vocational training preferred

Tools

EMR/EHR systems

Microsoft Office (Word, Excel, Outlook, PowerPoint, Access)

Job description

Will conduct his/her daily interactions in a way that demonstrates a positive organizational attitude and effectiveness and models the organization’s Mission, Vision, and Values. Behaviors and attitude support achievement of the system’s goals in Service, People, Finance, Quality and Growth. Responsible for patient related activities, which include patient scheduling, patient check-in, checkout, and follow up activities. Acts as a liaison between physician, patient, facility and insurance company. Handles collections of monies from patient at time of checkout. Meets all compliance standards. Observes strict confidentiality in dealing with patients and patient information.

• Require computer, keyboard and data input skills.
• Require pleasant and professional demeanor.
• Require skill in establishing and maintaining effective working relationships.
• Require demonstrated initiative and self-direction.
• Require ability to perform multiple tasks simultaneously, while maintaining proficiency and efficiency.
• Require dependability/reliability.
• Prefer some college or vocational training.
• Prefer a minimum of one (1) year of experience in a physician office.
• Prefer knowledge of EHR/EMR.
• Prefer knowledge of medical terminology.
• Prefer skills in all Microsoft office software programs (Word, Excel, Outlook, Power Point, and Access).
• Prefer a professional, neat appearance with strong oral and written communication skills.
• Prefer basic knowledge of third party payers.

HS EQ High School Diploma, GED or Certificate

This position will work in the phone room. This is M-F, 8A-430P.

As part of Sarasota Memorial Health Care System’s commitment to keeping people safe, all individuals providing care to vulnerable populations are required to undergo background screening through The Florida Care Provider Background Screening Clearinghouse. https//info.flclearinghouse.com/