Patient Relations Rep II - FPG Neurosurgery, Sarasota

Sarasota Memorial Health Care System; Sarasota (FL); On-site; USD 22,000 - 28,000; Full time

Job summary

Sarasota Memorial Health Care System is seeking a frontline administrative professional for the FPG Neurosurgery department. The role supports patient scheduling, check-in, checkout, and follow-up activities, acting as a liaison among physicians, patients, the facility, and insurers.

The ideal candidate has strong data entry skills, a professional demeanor, and the ability to manage multiple tasks efficiently while maintaining confidentiality and compliance with standards.

Qualifications

• Must have data entry skills and computer literacy.
• Professional, pleasant demeanor.
• Ability to establish and maintain effective working relationships.
• Demonstrated initiative and self-direction.
• Ability to perform multiple tasks efficiently while maintaining proficiency.
• Reliable and dependable.

Responsibilities

• Schedule patients and manage front desk check-in/check-out and follow-up activities.
• Serve as liaison between physician, patient, facility and insurance company.
• Handle patient payments and collections at checkout.
• Maintain confidentiality and comply with all standards.

Skills

Data entry

Professional demeanor

Communication skills

Initiative/self-direction

Multitasking

Reliability

Education

High School Diploma / GED

Tools

EHR/EMR

Medical terminology

Microsoft Office

Job description

Department

FPG Neurosurgery

Job Summary

Responsible for patient related activities, which include patient scheduling, patient check-in, checkout, and follow up activities. Acts as a liaison between physician, patient, facility and insurance company. Handles collections of monies from patient at time of checkout. Meets all compliance standards. Observes strict confidentiality in dealing with patients and patient information.

Will conduct his/her daily interactions in a way that demonstrates a positive organizational attitude and effectiveness and models the organization’s Mission, Vision, and Values. Behaviors and attitude support achievement of the system’s goals in Service, People, Finance, Quality and Growth.

Required Qualifications

• Require computer, keyboard and data input skills.
• Require pleasant and professional demeanor.
• Require skill in establishing and maintaining effective working relationships.
• Require demonstrated initiative and self-direction.
• Require ability to perform multiple tasks simultaneously, while maintaining proficiency and efficiency.
• Require dependability/reliability.

Preferred Qualifications

• Prefer some college or vocational training.
• Prefer a minimum of one (1) year of experience in a physician office.
• Prefer knowledge of EHR/EMR.
• Prefer knowledge of medical terminology.
• Prefer skills in all Microsoft office software programs (Word, Excel, Outlook, Power Point, and Access).
• Prefer a professional, neat appearance with strong oral and written communication skills.
• Prefer basic knowledge of third party payers.

Mandatory Education

HS EQ: High School Diploma, GED or Certificate

Employment Screening Requirements

As part of Sarasota Memorial Health Care System’s commitment to keeping people safe, all individuals providing care to vulnerable populations are required to undergo background screening through The Florida Care Provider Background Screening Clearinghouse. https://info.flclearinghouse.com/