Patient Relations Rep

St. Luke's Hospital | Our specialty is you; Chesterfield (MO); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Day one benefits package

Pension Plan & 401K

Competitive compensation

FSA & HSA options

PTO programs available

Education Assistance

Job summary

St. Luke’s Hospital is seeking a dedicated liaison to connect patients, families and all departments, ensuring timely resolution of concerns and unmet needs while coordinating investigations with leadership.

Education required includes an Associate degree or higher in Behavioral Science or Public Relations, or equivalent experience; healthcare background is preferred. This role emphasizes teamwork and compassionate care across the organization.

Qualifications

• Associates degree or higher in Behavioral Science or Public Relations, or equivalent experience.
• Healthcare experience is required.

Responsibilities

• Liaise between patients, families and departments to resolve concerns.
• Coordinate investigations and mediation for patient care issues.
• Promote teamwork across the healthcare team.

Education

Associates Degree or higher in Behavioral Science or Public Relations, or equivalent experience

Job description

Job Posting

We are dedicated to providingexceptional care to every patient, every time.

St. Luke’s Hospital is a value-driven award-winning health system that has been nationally recognized for its unmatched service and quality of patient care. Using talents and resources responsibly, we provide high quality, safe care with compassion, professional excellence, and respect for each other and those we serve. Committed to values of human dignity, compassion, justice, excellence, and stewardship St. Luke’s Hospital for over a decade has been recognized for“Outstanding Patient Experience”by HealthGrades.

Position Summary:

Serves as a liaison between patients, families and all departments and sites of service,providinga neutral resource for thetimelyresolution of customers' concerns, problems, and unmet needs.Identifiesand interacts with allappropriate organizationalleaders to coordinate andfacilitatethe investigation,mediationand effective resolution of areas of concern with a special emphasis on those related to clinical care.Responsible for promoting teamwork with all members of the healthcare team. Performs all duties in a manner consistent with St. Luke’s mission and values.

Education, Experience, & Licensing Requirements:

Education:Associates Degreeor higher in Behavioral Science, Public Relations, or equivalent experience withdemonstrated conflict resolution skills. Healthcare experience is required.

Benefits for a Better You:

• Day one benefits package

• Pension Plan & 401K

• Competitive compensation

• FSA & HSA options

• PTO programs available

• Education Assistance

Why You Belong Here:

You matter. We could not achieve our mission daily without the hands of our team. Our culture and compassion for our patients and team is a distinct reflection of our dynamic workforce. Each team member is focused on being part of something much bigger than themselves. Join our St. Luke’s family to be a part of making life better for our patients, their families, and one another.