Patient Access Specialist - Emergency Department

St. Luke's Hospital; Chesterfield (MO); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Day one benefits package

Pension Plan & 401K

Competitive compensation

FSA & HSA options

PTO programs available

Education Assistance

Job summary

St. Luke’s Hospital in Chesterfield, MO seeks a Patient Liaison to support patient flow and manage revenue-cycle activities in compliance with CMS regulations. The role requires strong communication and collaboration with the care team.

The position involves conducting face-to-face patient interviews to achieve successful clinical outcomes while maintaining charge integrity, and promoting teamwork across departments. Day-one benefits and competitive compensation are offered.

Qualifications

• Associate degree or equivalent work experience required.

Responsibilities

• Acts as patient liaison to initiate patient flow and operations per CMS regulations.
• Performs face-to-face interviews with patients to ensure clinical outcomes and revenue integrity.
• Promotes teamwork with all members of the healthcare team and adheres to organizational policies.

Education

Associate Degree or equivalent work experience

Job description

We are dedicated to providing exceptional care to every patient, every time. St. Luke’s Hospital is a value-driven award-winning health system that has been nationally recognized for its unmatched service and quality of patient care. Using talents and resources responsibly, we provide high quality, safe care with compassion, professional excellence, and respect for each other and those we serve. Committed to values of human dignity, compassion, justice, excellence, and stewardship St. Luke’s Hospital for over a decade has been recognized for \"Outstanding Patient Experience\" by HealthGrades.

Position Summary

Acts a patient liaison upon arrival to initiate patient flow and operations necessary to comply with managed care contracts and CMS regulations. Conducts face to face interview with patient to achieve successful clinical outcome and maintain charge integrity in clinically driven revenue cycle. Processes patient accounts in accordance with the departmental and institutional policies and procedures. Responsible for promoting teamwork with all members of the healthcare team. Performs duties in a manner consistent with St. Luke’s mission and values..

Education, Experience, & Licensing Requirements

Education: Associate Degree or equivalent work experience

Benefits for a Better You

• Day one benefits package
• Pension Plan & 401K
• Competitive compensation
• FSA & HSA options
• PTO programs available
• Education Assistance

Why You Belong Here

You matter. We could not achieve our mission daily without the hands of our team. Our culture and compassion for our patients and team is a distinct reflection of our dynamic workforce. Each team member is focused on being part of something much bigger than themselves. Join our St. Luke’s family to be a part of making life better for our patients, their families, and one another.