Oncology Front Desk Concierge – Bilingual

DHR Health; Edinburg (TX); On-site; USD 26,000 - 34,000; Full time

Job summary

DHR Health in Edinburg, TX seeks a Customer Service Guide at the front desk to greet patients, verify registrations, and coordinate with providers to ensure high-quality care.

The role emphasizes strong customer service, bilingual English/Spanish abilities, and proficiency with Microsoft Office in a busy medical office environment; candidates should have high school diploma or MOS cert and at least two years front desk experience.

Qualifications

• High School/GED preferred.
• MOS certificate preferred or 2 yrs. Experience in a busy office practice in a front desk role
• Excellent customer service skills
• Computer skills required with knowledge of Microsoft Office suite
• Good written and verbal communication skills required
• Bilingual English/Spanish

Responsibilities

• Promotes the facility mission, vision and values by effectively communicating them to others.
• Working the reception desk, greeting and communicating with patients and providers
• Forwarding telephone calls appropriately and following up on return calls
• Checking-in patients and properly documenting registration
• Insurance verification and verification of patient demographics
• Other duties as assigned
• Directs patients to proper registration areas

Skills

Front desk

Customer service

Verbal communication

Written communication

Bilingual English/Spanish

Education

High School/GED

MOS certificate (MS Office Specialist)

Tools

Microsoft Office

Job description

DHR Health in Edinburg, TX seeks a Customer Service Guide at the front desk to greet patients, verify registrations, and coordinate with providers to ensure high-quality care.

The role emphasizes strong customer service, bilingual English/Spanish abilities, and proficiency with Microsoft Office in a busy medical office environment; candidates should have high school diploma or MOS cert and at least two years front desk experience.