Bilingual Patient Services Team Lead (Part-Time)

DHR Health; Edinburg (TX); On-site; USD 25,000 - 37,000; Part time

Job summary

DHR Health in Edinburg, TX, is seeking a part-time Customer Service Team Lead to oversee and schedule our Customer Service Guides, greet patients, and ensure exemplary service. The role requires bilingual English/Spanish communication, strong organizational skills, and the ability to manage daily operations in a hospital setting.

Ideal candidates have a High School diploma or GED, with an associates degree preferred, and at least 1 year of acute care experience.

Qualifications

• High school diploma or GED required.
• Associates degree preferred.
• Customer service skills are necessary.
• Must be bilingual English/Spanish.

Responsibilities

• Oversee and schedule Customer Service Guides to ensure coverage.
• Promote and deliver excellent customer service to patients, families, and visitors.
• Direct all customer inquiries and guide visitors efficiently.
• Assist in departmental operations and cross-train staff as needed.

Skills

Customer service

Team leadership

Bilingual English/Spanish

Education

High School Diploma or GED

Associates degree preferred

Job description

DHR Health in Edinburg, TX, is seeking a part-time Customer Service Team Lead to oversee and schedule our Customer Service Guides, greet patients, and ensure exemplary service. The role requires bilingual English/Spanish communication, strong organizational skills, and the ability to manage daily operations in a hospital setting.

Ideal candidates have a High School diploma or GED, with an associates degree preferred, and at least 1 year of acute care experience.