Patient Relations Assistant/UKHC

UK HealthCare; United States; On-site; USD 22,000 - 34,000; Full time

Job summary

The University of Kentucky is seeking a Patient Relations Assistant to support front-line patient interactions, registration, and scheduling within the Cancer Clinic Services. The role emphasizes courteous communication and accurate data handling to contribute to smooth clinic operations.

The position requires a HS diploma, about 3.5 years of related experience, and the ability to manage confidential information while working across multiple systems. On-site daytime hours are typical.

Qualifications

• HS diploma required.
• 3.5+ years related experience preferred.
• Strong customer service and communication skills.
• Ability to handle confidential information.
• Familiarity with medical records and scheduling.

Responsibilities

• Greet patients and assist with registration.
• Verify insurance and handle cash transactions.
• Prepare medical records and schedule appointments.
• Obtain new patient records and maintain documentation.
• Communicate information with patients by phone and in person.

Skills

Communication skills

Attention to detail

Teamwork

Process adherence

Confidentiality

Education

HS

Job description

Job Title

Patient Relations Assistant/UKHC

Requisition Number

RE56256

Department Name

M3030:Cancer Clinic Services

Work Location

Lexington, KY

Grade Level

06

Salary Range

$16.20-24.82/hour

Type of Position

Staff

Position Time Status

Full-Time

Required Education

HS

Click here for more information about equivalencies:

https://hr.uky.edu/employment/working-uk/equivalencies

Required Related Experience

3.5 yrs

Required License/Registration/Certification

None

Physical Requirements

The physical requirements for this position include regularly sitting at a computer workstation for extended periods of time with repetitive motion (such as typing); walking including pushing, pulling, and/or lifting up to 10lbs and occasional pushing, pulling, and/or lifting objects up to 50lbs. The conditions of work may involve regular exposure to loud noises, intermittent exposure to blood borne/airborne pathogens and combative/violent people, and occasional exposure to cuts and punctures

Shift

Day shift (varies). Monday through Friday; 8:00am - 5:00pm or 8:00am - 4:30pm. Other days and hours as needed.

Job Summary

The Patient Relations Assistant is foundational to facilitating an engaging and positive patient experience. The primary responsibilities include, but are not limited to; greeting patients, registration, insurance verification, cash handling, medical record preparation, scheduling appointments, procuring new patient records, communicating information with patients via the telephone and in person, and answering telephone. This position supports efficient patient care and clinic initiatives for improving patient attendance and keeping attendance records.

Skills / Knowledge / Abilities

The ideal candidate will be skilled in communication, specifically in the ability to remain calm and helpful during emotionally stressful moments or crises. As someone responsible for employee records, attention to detail is critical to ensuring patient record accuracy. The ability to work in a collaborative environment with a teamwork mindset. The ability to follow processes and process data entry records. Respect for confidentiality; be able to prioritize tasks efficiently; and work in multiple systems simultaneously.

Does this position have supervisory responsibilities?

No

Preferred Education/Experience

More than four years of related experience and a proven track record of providing exceptional customer service preferred.

Deadline to Apply

11/03/2026

Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus. The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.