Patient Relations Asst/Bilingual/UKHC

University of Kentucky; Lexington (KY); Hybrid; USD 42,000 - 63,000; Full time

Job summary

University of Kentucky is seeking a bilingual patient services specialist for the DMD Dental Clinic. The role involves patient registration, scheduling, and financial counseling, with coordination across UK Dental Clinics on- and off-campus.

Fluency in English and Spanish is required, and strong attention to detail, planning, and confidentiality are essential in this customer-facing position.

Qualifications

• Fluent in English and Spanish; written and verbal communication required.
• Experience in patient registration, scheduling, and financial counseling preferred.

Responsibilities

• Provide patient registration, scheduling, and financial counseling for the DMD Dental Clinic.
• Coordinate cross-clinic coverage and, when needed, fill-in for patient relations roles at other UK Dental Clinics on- and off-campus.

Skills

Bilingual English/Spanish

Customer service

Scheduling

Financial counseling

Education

Diploma from Spanish-speaking country

Job description

Required License/Registration/Certification

Language proficiency proven by high school or college diploma from Spanish speaking country or third party proficiency evaluation or test.

Physical Requirements

The physical requirements for this position include regularly sitting at a computer workstation for extended periods of time with repetitive motion (such as typing); walking including pushing, pulling, and/or lifting up to 10lbs and occasional pushing, pulling, and/or lifting objects up to 50lbs. The conditions of work may involve regular exposure to loud noises, intermittent exposure to blood borne/airborne pathogens and combative/violent people, and occasional exposure to cuts and punctures.

Shift

Days, 8:00 am-5:00 pm, Monday-Friday, and other days and hours as needed.

Job Summary

This position will provide patient registration, scheduling, and financial counseling to the DMD Dental Clinic and coordinate cross clinic coverage. The successful candidate will, on occasion, provide fill-in and backup coverage for patient relations positions at various levels at other UK Dental Clinics both on and off campus.

This position will provide services to English and Spanish speakers, fluency in written and verbal communication in both English and Spanish are required.

Skills / Knowledge / Abilities

The ideal candidate will be fluent in both English and Spanish languages; have excellent attention to detail; exceptional planning and organizational skills; effective written and verbal communication skills; ability to solve routine problems and manage resources; demonstrated ability to provide superior customer service, time management, and judgment; and respect for confidentiality and patients from various backgrounds.

Does this position have supervisory responsibilities?

Does this position have supervisory responsibilities? No

Preferred Education/Experience

Verbal Fluency in Spanish is highly preferred.

Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.