Patient Rehab Specialist: Empathy, Troubleshooting & Care

Cook Medical Supply; Morton (MS); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

401(k) Employee Match

Dental insurance

Health insurance

Life insurance

Opportunities for advancement

Paid time off

Vision insurance

Job summary

Cook Medical Supply in Morton, MS is seeking a Rehab Specialist to act as a patient liaison, provide information, verify details, and enter orders accurately. The RS will support caregivers, assess patient needs, communicate clearly, and help identify equipment to improve home life.

The role requires living near Morton, MS, passing background checks and a valid driver's license, with a focus on empathy, accuracy, and efficient problem solving in everyday patient interactions.

Qualifications

• Must have outstanding communication and presentation skills.
• Excellent analytical, reasoning and problem-solving abilities.
• Must love helping people of all ages and show empathy.
• High level of attention to detail and accuracy.
• Ability to manage multiple priorities and follow through.

Responsibilities

• Speak to patients about doctor visits, PT/OT visits, and other information
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customers through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Make detailed notes regarding all patient and customer interactions
• Follow communication procedures, guidelines, and policies
• Ability to multi-task, prioritize, and manage time effectively

Skills

Communication

Presentation

Analytical skills

Problem solving

Multitasking

Job description

Cook Medical Supply in Morton, MS is seeking a Rehab Specialist to act as a patient liaison, provide information, verify details, and enter orders accurately. The RS will support caregivers, assess patient needs, communicate clearly, and help identify equipment to improve home life.

The role requires living near Morton, MS, passing background checks and a valid driver's license, with a focus on empathy, accuracy, and efficient problem solving in everyday patient interactions.