Rehab & Patient Care Advocate for Home Wellness

Cook Medical Supply; Jasper (AL); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

401(k) Employee Match

Dental insurance

Health insurance

Life insurance

Opportunities for advancement

Paid time off

Vision insurance

Job summary

Cook Medical Supply is seeking a Rehab Specialist in Jasper, AL. The RS will liaise with patients, verify information, and enter orders while ensuring high satisfaction. Strong communication and empathy are essential to help patients select equipment for home use.

Responsibilities include speaking with patients about visits, generating leads, identifying needs, and maintaining detailed notes. The role requires the ability to multitask and adhere to procedures, with a focus on accuracy and timely

Qualifications

• Outstanding communication and presentation skills.
• Excellent analytical, reasoning and problem-solving abilities.
• Must love helping people of all ages and be detail-oriented.
• Ability to manage multiple priorities and close the loop when interrupted.
• Valid driver's license with clean driving record.

Responsibilities

• Speak to patients about doctor's visits, PT/OT visits, and other information
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customers through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Make detailed notes regarding all patient and customer interactions
• Follow communication procedures, guidelines, and policies
• Ability to multi-task, prioritize, and manage time effectively

Skills

Communication

Analytical thinking

Problem-solving

Attention to detail

Multitasking

Job description

Cook Medical Supply is seeking a Rehab Specialist in Jasper, AL. The RS will liaise with patients, verify information, and enter orders while ensuring high satisfaction. Strong communication and empathy are essential to help patients select equipment for home use.

Responsibilities include speaking with patients about visits, generating leads, identifying needs, and maintaining detailed notes. The role requires the ability to multitask and adhere to procedures, with a focus on accuracy and timely