Patient Registration Clerk-PRN

Hocking Valley Community Hospital; Logan (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

Hocking Valley Community Hospital is seeking a Receptionist to perform various patient registration and secretarial duties. The role includes scheduling appointments, handling referrals, and maintaining patient charts and correspondence.

The ideal candidate will have substantial knowledge of medical terminology and excellent customer service skills. The environment is fast-paced, requiring strong organizational capabilities and adaptability.

Qualifications

• High School Diploma or GED strongly preferred.
• One year of previous medical office and patient registration experience strongly preferred.
• Knowledge of administrative and clerical procedures.

Responsibilities

• Greet and interview all patients for registration.
• Complete required registration forms and obtain authorized signatures.
• Handle incoming and outgoing telephone calls.
• Maintain compliance with hospital policies and procedures.

Skills

Medical terminology

Customer service

Computer literacy

Excellent communication

Attention to detail

Education

High School Diploma or equivalent

Tools

Word Processing Software

Patient Management Systems

Job description

JOB SUMMARY

Performs receptionist, secretarial and patient registration duties utilizing specific knowledge of medical terminology and hospital, clinic, procedures. Duties include scheduling appointments, pre-registrations, registrations, handling referrals, and compiling and recording medical charts, reports, and correspondence, benefit verification, treatment prior and re-authorization, and collecting co-payments. Reports to the Registration Lead/supervisor and Director of Revenue Cycle.

• Provides a positive and professional representation of the organization.
• Promotes culture of safety for patients and employees through proper identification, reporting, documentation, and prevention.
• Maintains hospital standards for a clean and quiet patient environment to maintain a positive patient care experience.
• Maintains competency and knowledge of current standards of practice, trends, and developments in related scope of job role or practice.
• Adheres to infection-control policies and protocols, medication administration and storage procedures, and controlled substance regulations.
• Participates in ongoing quality improvement activities.
• Maintains compliance with organization’s policies, as well as established practices, protocols, and procedures of the position, department, and applicable professional standards.
• Complies with organizational and regulatory policies for handling confidential patient information.
• Demonstrates excellent customer service through his/her attitude and actions, consistent with the standards contained in the Vision, Mission, and Values of the organization.
• Adheres to professional standards, hospital policies and procedures, federal, state, and local requirements, and DNV standards and/or standards from other accrediting bodies.

ESSENTIAL FUNCTIONS

• Greet and interview all patients for registration and enter information into the computer correctly.
• Complete required registration forms (MSP, ABN's, waiver, etc.) and obtain authorized signatures.
• Place identification bands on the patient.
• Obtain bed assignment information for patient from Nursing Supervisor.
• Complete all PAT and OP pre-registrations: Call patient to verify current insurance and demographic information and enter into computer. Provide patient with arrival directions.
• File fax orders in appropriate files.
• Take patient and/or employee payments, such as co-pays, and record payment appropriately as described in department policies and procedures.
• Verify that money in the safe is accurate at shift end as described in department policies and procedures.
• Receive and place all outgoing and incoming telephone calls.
• Answer and complete all paging with the hospital.
• Update census sheet with admissions and discharges.
• Copy series orders and place ID band on patients.
• Receive all incoming messages for the answering service and relay message to physicians and members of the service.
• Log all messages and physician telephone calls.
• Monitor alarm system.
• Page all emergency codes in accordance to policies and procedures.
• Act as general information center within the hospital.
• Answer the phone properly, by greeting in a friendly manner; transferring phone calls when needed; asking the customer if you can place them on hold before transferring.
• Monitor patient traffic to ensure patients do not wait unnecessarily.
• Be knowledgeable of and gather health insurance information for billing purposes.
• Maintains patient confidentiality and adheres to HIPAA guidelines.
• Escort patients from waiting room to registration booth and then to the department they are receiving care. May need to push patients in wheelchairs or provide assistance with walking.
• For emergency patients, will need to take a computer on wheels to the emergency department for bedside registration.
• Perform routine typing and clerical duties.
• Make department director aware of all sensitive situations which would affect the department or hospital.
• May cover the Front Desk Reception or other door coverage as needed.
• Other duties as assignment by Management to effectively run the department.

JOB REQUIREMENTS

• High School Diploma (or GED or High School Equivalence Certificate) strongly preferred.
• One year previous medical office and patient registration experience strongly preferred.
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology.
• Computer literacy, good typing skills is necessary.
• Knowledgeable of insurance providers is a plus.
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Self-starter with the ability to adapt.
• Excellent communication skills.
• Ability to function as a team player.

FUNCTIONAL DEMANDS

Working Conditions and Physical Environment

• Works in a patient care setting where there is potential exposure to blood, body fluids, infectious materials; and electrical, fire, chemical, physical contact and equipment hazards.
• Fast-paced setting with rapid patient turnover.
• High patient traffic.
• Close-quartered and shared work space.
• Sufficient mobility to negotiate physical plant.
• Strength and endurance sufficient enough to perform physically for long periods of time without sitting (four to eight hours). May include: walking; lifting 25 – 50lbs with or without assistance; bending; twisting; standing; sitting; reaching; stair-climbing and descending.
• Physical dexterity and psychomotor skills to respond adequately and appropriately to routine and emergency patient care needs in an ambulatory setting.
• Visual and auditory capabilities sufficient to read information and respond to patient care needs.
• Ability to work in a computerized environment that includes prolonged sitting and use of keyboard, mouse, and monitor.
• Cognitive ability to accurately observe, analyze, and interpret general and technical data both verbal and written to accurately communicate this information.