Patient Registration Technician

Children's Hospital of The King's Daughters; Elizabeth City (NC); On-site; USD 35,000 - 52,000; Full time

Job summary

Children's Hospital of The King's Daughters is seeking a Patient Registration Technician to greet and assist patients and visitors, collect data, and handle scheduling and insurance verification. You will support billing inquiries and maintain accurate accounts in our system.

The role requires a high school diploma and strong communication skills, with 2–3 years of related experience preferred. Office environment with routine patient contact.

Qualifications

• High school diploma or equivalent required.
• 2-3 years related work experience preferred.
• Ability to relate well with the public and communicate effectively.

Responsibilities

• Renders exceptional customer service to parents, patients, visitors and co-workers.
• Serves as patient liaison for healthcare services.
• Assists in maintaining medical records, filing systems, account balances and reconciliation of days accounts receivable.
• May perform charge entry and charge batching processes as necessary.
• Provides clerical and secretarial support.
• Performs other duties as assigned.

Skills

Customer service

Data entry

Communication skills

Medical terminology

Education

High school diploma or equivalent

2-3 years related work experience preferred

Tools

Computer data entry

ICD-9/CPT coding knowledge

Billing/invoice systems

Job description

The Patient Registration Technician greets, instructs, directs and assists patients and visitors upon arrival to the service area or through telecommunication devices. Responsible for accurate data collection, documentation, and data retrieval with computerized systems. Performs patient scheduling, registration processes, insurance verification, maintains account information, co-payments, referrals, authorizations, and billing inquiry functions. Reports to Manager/Supervisor.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Renders exceptional customer service to parents, patients, visitors and co-workers.
• Serves as patient liaison for healthcare services.
• Assists in maintaining medical records, filing systems, account balances and reconciliation of days accounts receivable.
• May perform charge entry and charge batching processes as necessary.
• Provides clerical and secretarial support.
• Performs other duties as assigned.

LICENSES AND/OR CERTIFICATIONS

• None required.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

• High school diploma or equivalent.
• 2-3 years related work experience preferred.
• Ability to relate well with the public.
• Ability to effectively gather and exchange information in both oral and written communications with proper grammar, spelling and punctuation.
• Ability to sort and file materials correctly by alphabetical or numeric systems.
• Knowledge of computer data entry processes required.
• General knowledge of ICD-9/CPT coding and third party payer insurance verification processes and medical terminology preferred.

WORKING CONDITIONS

• Normal office environment with little exposure to excessive noise, dust, temperature, and the like. Frequent exposure to communicable disease and moderately adverse working conditions due to performance of certain patient care activities.