Patient Registration Associate

Children's Hospital of The King's Daughters; Norfolk (VA); On-site; USD 21,000 - 30,000; Full time

Job summary

The Children’s Hospital of The King’s Daughters in Norfolk, VA seeks a Patient Registration Associate to greet and assist patients and visitors. You will handle scheduling, registration, check-in, co-payments, and authorizations while maintaining medical records and performing clerical tasks.

The role requires strong data entry skills, ability to communicate effectively with the public, and knowledge of ICD-9/CPT coding or third-party payer processes.

Qualifications

• High school diploma or GED required.
• Ability to relate well with the public.
• Effective oral and written communication with proper grammar and spelling.

Responsibilities

• Greet and assist patients and visitors upon arrival.
• Perform patient scheduling, registration, check-in, co-payments and authorizations.
• Assist in maintaining medical records and filing systems.
• Provide clerical and secretarial support.
• Professionally communicate with multiple departments.
• Data collection and retrieval using computerized systems.

Skills

Customer service

Data entry

Scheduling

Communication

Medical terminology

Education

High school diploma or GED

Tools

ICD-9/CPT coding

Insurance verification

Job description

The Patient Registration Associate greets, instructs, directs and assists patients and visitors upon arrival to the service area or through telecommunication devices. Responsible for accurate data collection, documentation, and data retrieval with computerized systems. Reports to Practice Manager/Supervisor.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Renders exceptional customer service to parents, patients, visitors and co-workers.
• Serves as a patient liaison for medical support services.
• Performs patient scheduling, patient registration, check-in, co-payments and authorizations.
• Assists in maintaining medical records and filing systems.
• Provides clerical and secretarial support.
• Professionally communicates with multiple departments.
• Performs other duties as assigned.

LICENSES AND/OR CERTIFICATIONS

• None required.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

• High school graduate or GED.
• Ability to relate well with the public.
• Ability to effectively gather and exchange information in both oral and written communications with proper grammar, spelling and punctuation.
• Ability to sort and file materials correctly by alphabetical or numeric systems.
• Knowledge of computer data entry skills required.
• General knowledge of ICD-9/CPT coding and third party payer insurance verification processes and medical terminology preferred.

WORKING CONDITIONS

• Normal office environment with little exposure to excessive noise, dust, temperature, and the like. Frequent exposure to communicable disease and moderately adverse working conditions due to performance of certain patient care activities.

PHYSICAL REQUIREMENTS

• Click here to view physical requirements.