Patient Access & Registration Specialist

Saint Joseph Hospital - Lexington; Lexington (VA); On-site; USD 32,000 - 48,000; Full time

Job summary

Saint Joseph Hospital - Lexington is seeking a Patient Access / Registration professional to support the hospital’s patient registration and admission processes. You will gather and verify demographic and insurance data, support scheduling, and ensure timely access to care while maintaining privacy and compliance standards.

The role requires knowledge of patient registration procedures, payer eligibility, and real-time verifications, with a focus on delivering a positive patient experience and

Qualifications

• High School Diploma or GED required at hire.
• 1 year of healthcare-related experience preferred, especially in patient access.
• Knowledge of patient registration procedures, health insurance payers, and real-time eligibility verification.

Responsibilities

• Perform patient registration across assigned access points with accurate demographics and insurance information.
• 2 Scan, index and manage patient documents to support registration, billing, and clinical workflows.
• 3 Communicate financial responsibility using approved tools and collect payments when applicable.
• 4 Schedule, confirm and revise patient appointments to ensure timely access to care.
• 5 Identify and resolve routine registration and insurance discrepancies; escalate complex issues as needed.
• 6 Provide patient-facing support via phone and other channels, documenting interactions per procedures.

Skills

Patient registration

Insurance verification

Customer service

Data entry

Education

High School Diploma

Tools

EHR systems

Billing software

Job description

Saint Joseph Hospital - Lexington is seeking a Patient Access / Registration professional to support the hospital’s patient registration and admission processes. You will gather and verify demographic and insurance data, support scheduling, and ensure timely access to care while maintaining privacy and compliance standards.

The role requires knowledge of patient registration procedures, payer eligibility, and real-time verifications, with a focus on delivering a positive patient experience and