Patient Access & Registration Specialist

Henry Ford Health; Troy (MI); Sur place; USD 36 000 - 48 000; Plein temps

Résumé du poste

Henry Ford Health is seeking a Patient Registration Representative to serve as the first point of contact for patients and families. You will handle patient registration, verify insurance, and collect payments while advocating for patient needs to ensure a smooth experience for both clinical and non-clinical teams.

Based in Detroit, you will contribute to a mission-driven work environment within the Patient Access department, collaborating with colleagues to maintain accurate data and timely

Qualifications

• High school diploma or GED equivalent.
• Strong computer skills and working knowledge of Microsoft Office products.
• Ability to meet or exceed core customer service responsibilities, standards, and behaviors.

Responsabilités

• Greet and check in patients, ensuring a welcoming experience.
• Verify insurance eligibility and collect payments accurately.
• Update patient registration and insurance information in our systems.
• Respond to inquiries from callers and customers, advocating for their needs.
• Perform new patient registration and preregistration tasks efficiently.
• Collaborate with clinical and non-clinical staff to ensure seamless operations.

Connaissances

Customer service

MS Office

Data entry

Formation

High school diploma

Outils

EPIC

Description du poste

Henry Ford Health is seeking a Patient Registration Representative to serve as the first point of contact for patients and families. You will handle patient registration, verify insurance, and collect payments while advocating for patient needs to ensure a smooth experience for both clinical and non-clinical teams.

Based in Detroit, you will contribute to a mission-driven work environment within the Patient Access department, collaborating with colleagues to maintain accurate data and timely