Patient Registration Representative - Emergency Department

Henry Ford Health; Troy (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Henry Ford Health is seeking a Patient Registration Representative to serve as the first point of contact for patients and families. You will handle patient registration, verify insurance, and collect payments while advocating for patient needs to ensure a smooth experience for both clinical and non-clinical teams.

Based in Detroit, you will contribute to a mission-driven work environment within the Patient Access department, collaborating with colleagues to maintain accurate data and timely

Qualifications

• High school diploma or GED equivalent.
• Strong computer skills and working knowledge of Microsoft Office products.
• Ability to meet or exceed core customer service responsibilities, standards, and behaviors.

Responsibilities

• Greet and check in patients, ensuring a welcoming experience.
• Verify insurance eligibility and collect payments accurately.
• Update patient registration and insurance information in our systems.
• Respond to inquiries from callers and customers, advocating for their needs.
• Perform new patient registration and preregistration tasks efficiently.
• Collaborate with clinical and non-clinical staff to ensure seamless operations.

Skills

Customer service

MS Office

Data entry

Education

High school diploma

Tools

EPIC

Job description

• Full-time
• Job Type: Full Time

Company Description

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.

Job Description

Our Patient Access department supports patients and families by providing accurate, timely, and compassionate registration services. Our Outpatient Registration team serves patients arriving for scheduled appointments and walk-in services, verifies demographic and insurance information, and obtains required compliance forms. We work closely with clinical departments to support a smooth patient experience while maintaining patient privacy, registration accuracy, and timely access to care.

Role Overview

As a Patient Registration Representative, you will be the first point of contact for patients, ensuring a smooth and welcoming experience. You'll handle patient registration, insurance verification, and cash collections, while advocating for patient needs. Your role is vital in creating a positive first impression and ensuring efficient operations for our clinical and non‑clinical teams.

Why Henry Ford Health

At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.

What You Will Do

• Greet and check in patients, ensuring a welcoming experience.
• Verify insurance eligibility and collect payments accurately.
• Update patient registration and insurance information in our systems.
• Respond to inquiries from callers and customers, advocating for their needs.
• Perform new patient registration and preregistration tasks efficiently.
• Collaborate with clinical and non‑clinical staff to ensure seamless operations.

Qualifications

Required:

• High school diploma or G.E.D. equivalent.
• Strong computer skills and working knowledge of Microsoft Office products.
• Ability to meet or exceed core customer service responsibilities, standards, and behaviors.

Preferred:

• One (1) year of experience in patient admitting, registration, and/or insurance eligibility verification in a hospital or medical office setting.
• EPIC training/experience and familiarity with insurance payor systems.

Additional Information

At Henry Ford Health, you'll find opportunities for career growth, collaboration with dedicated professionals, and the chance to contribute to mission‑driven work. We foster a culture of continuous learning and innovation, empowering you to make a meaningful impact every day.