Patient Registration Specialist — Calm, Compassionate Care

R1 RCM, Inc.; Centerville (TN); On-site; USD 22,000 - 29,000; Part time

Job summary

R1 RCM, Inc. is seeking a Patient Registration Customer Service Representative for Ascension St. Thomas Hickman.

You will be the first friendly face patients meet at check-in, helping navigate registration, answering questions, gathering information, and building trust in fast-paced environments. You’ll work across multiple computer systems, answer phones, assist anxious patients, and adapt to urgent care interruptions while delivering compassionate service.

Qualifications

• High School Diploma or GED.
• Strong customer service experience.
• Ability to pass background check, drug test, and meet vaccination requirements.
• Preferred: Medical or healthcare experience (but not required!)

Responsibilities

• Work across multiple computer systems to register patients efficiently.
• Answer phones and gather information quickly and accurately.
• Assist patients who may be ill, anxious, or confused.
• Navigate diverse insurance plans and coverage details (with training!).
• Adapt to interruptions from clinical teams during urgent care situations.
• Build rapport and ease patient concerns in real time

Skills

Customer service

Communication skills

Education

High School Diploma or GED

Job description

R1 RCM, Inc. is seeking a Patient Registration Customer Service Representative for Ascension St. Thomas Hickman.

You will be the first friendly face patients meet at check-in, helping navigate registration, answering questions, gathering information, and building trust in fast-paced environments. You’ll work across multiple computer systems, answer phones, assist anxious patients, and adapt to urgent care interruptions while delivering compassionate service.