Financial Case Manager

Advanced Recovery Systems, LLC; Columbus (OH); On-site; USD 26,139 - 37,229; Full time

Benefits offered by this job

Up to 2 weeks of paid time off

401K with match

Health, Vision, Dental, and Life Insurance

Employee Referral Bonus up to $4,000

Discounted meal benefits

Job summary

A behavioral healthcare company is seeking a Full-Time Financial Case Manager in Columbus, Ohio. This role involves serving as the primary financial counselor for patients, verifying insurance benefits, and collecting financial responsibilities. Applicants should have a bachelor's degree or a minimum high school diploma, alongside one to two years of relevant experience. Benefits include competitive pay starting at $23/hr, paid time off, and a robust 401K plan. Join us in making a meaningful impact in patient care.

Qualifications

• Minimum one or two years' experience preferred in medical/behavioral healthcare.
• Ability to resolve financial issues and policies.

Responsibilities

• Serve as the primary financial counselor for patients.
• Verify patient insurance benefits and financial responsibility.
• Collect fees, co-pays, and deductibles.
• Ensure completion of financial documentation.
• Facilitate payment arrangements.
• Maintain accurate financial transaction documentation.

Skills

Familiar with community resources

Proficient in discussing financial issues

Excellent communication skills

Education

Bachelors' Degree in health-related field or Finance/Accounting

Minimum high school diploma

Job description

We’re looking for a passionate Full-Time Financial Case Manager to join our team!

Monday - Friday 10am - 6pm (Not a Remote Position)

Advanced Recovery Systems is an integrated behavioral healthcare management company dedicated to the treatment of addiction, substance abuse, and mental health issues. We put behavioral health front and center, providing assistance to people with substance abuse issues, addictions and mental health concerns. With facilities in various regions of the U.S., we have been furthering this mission since our inception, applying our advanced approach to patient care. Every facility in the Advanced Recovery Systems network strives to provide the highest quality of care, using evidence-based therapeutic models that really work. Our goal is to help men and women live healthy, happy lives without the burden of substance abuse or mental illness.

Core Job Duties

• Serve as the primary financial counselor for patients, providing education on insurance benefits, financial responsibility, billing policies, and payment options.
• Verify and validate patient insurance benefits and financial responsibility by first reviewing the UR Daily Census column to assess the daily status of insurance coverage, followed by checks in approved payer portals (e.g., InstaMed, NaviNet, Availity, or other designated systems), and conducting live payor calls as needed for inactive, unclear, or unresolved coverage.
• Collect private pay fees, co-pays, and insurance deductibles within 72 hours of admission for inpatient and outpatient clients, in accordance with the “Collection of Patient Responsibility” policy.
• Ensure completion and signature of all required financial and admission-related documentation within 72 hours of admission, including but not limited to billing acknowledgments, payment plans, advance repayment agreements, coordination of benefits, authorized claims representative forms, and the initial Case Management Discharge Plan (CMDP).
• Facilitate payment arrangements and advance repayment agreements when co-pays or deductibles are not immediately collectible and notify leadership as needed.
• Collaborate with the Admissions/RCM team to resolve collection barriers and secure (at minimum) agreed-upon payments at the time of admission.
• Maintain accurate, timely documentation of all financial transactions, co-pay and deductible activity, and payment arrangements within the electronic medical record.
• Work closely with Facility Leadership (Site CEO) and Aftercare Manager to ensure consistent financial processes and patient support.
• Maintain open communication with the multidisciplinary treatment team regarding financial considerations that may impact treatment engagement or discharge planning.

Requirements

• Bachelors' Degree in health-related field, Finance/Accounting or Medical Management office experience preferred. Minimum high school diploma
• Minimum one- or two-years' experience, preferred experience in the medical, behavioral healthcare or financial field
• Familiar with community resources and proficient in providing, discussing, and resolving financial issues and policies

Benefits

• Pay: Starting salary $23/hr, based on experience
• Paid Time Off: Up to 2 weeks of paid time off per year plus sick pay & holiday pay
• Retirement: 401K + match
• Insurance: Health, Vision, Dental, Life & Telemedicine MDLive
• Matching HSA - up to $1500 a year contribution from the company to your HSA
• Employee Referral Bonus you can earn up to $4,000
• Travel Concierge, LifeMart Employee Discounts, Health Advocate, EAP Program
• Enjoy discounted meal benefits as part of your comprehensive employee package

The Company complies with state and federal nondiscrimination laws and policies that prohibit discrimination based on age, color, disability, national origin, race, religion, or sex. It is unlawful to retaliate against individuals or groups based on the basis of their participation in a complaint of discrimination or on the basis of their opposition to discriminatory practices/EEO.

We are proud to be a drug-free workplace.