Patient Registration Representative - Outpatient

Henry Ford Health; Detroit (MI); On-site; USD 21,000 - 26,000; Full time

Job summary

Henry Ford Health in Detroit is seeking a Customer Service-focused Patient Registration Clerk to welcome patients, verify insurance, and perform preregistration tasks under supervision.

You will handle in-person and phone inquiries, maintain accurate records, and support care teams with efficient front-desk operations. EPIC experience is preferred.

Qualifications

• High school diploma or GED required.
• Strong computer skills and proficiency with Microsoft Office.
• Excellent customer service skills (phone, in-person, and written).
• Ability to multitask in a fast-paced environment with interruptions.
• Ability to work effectively with patients, visitors, and staff.
• One year of experience in patient registration or insurance eligibility preferred.
• EPIC system training or experience preferred.
• Insurance payor systems experience preferred.
• ICD-10 terminology knowledge is a plus.
• Experience instructing or training others is a plus.

Responsibilities

• Follow standard operating procedures for patient registration activities.
• Perform new patient registration and update insurance information.
• Respond to inquiries from callers/customers and advocate for their needs.
• Act as a welcoming front door for callers/customers and support CRM tasks.
• Maintain accurate records and coordinate with care teams as needed.

Skills

Customer service

Microsoft Office

Communication

Multitasking

Interpersonal skills

Education

High school diploma or GED

Tools

EPIC

Insurance payor systems

Job description

Company Description

At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve.
Headquartered in Detroit, Henry Ford Health is helping shape the future of healthcare through the transformative Future of Health: Detroit initiative, a $3 billion investment that is redefining our academic healthcare campus and advancing innovation, research, education, and community impact.
Our work is grounded in purpose, collaboration, and belonging. We empower team members to grow their careers, contribute innovative ideas, and make a meaningful difference every day. Whether you're caring for patients, supporting operations, conducting research, or driving new solutions, you'll be part of a team united by a shared mission: delivering exceptional care, advancing health outcomes, and building healthier communities for all.

Job Description

Under general supervision, follows standard operating procedures and protocols for all patient registration activities including patient reception, face-to-face check in, preregistration, confirmation of insurance eligibility and cash collections. Performs new patient registration; updates registration and insurance information; responds to inquiries from all callers/customers. Advocates on the caller/customer behalf to ensure their needs are met. Acts as a welcoming front door for all callers/customers, instilling loyalty and anticipating needs, while providing efficient, effective customer relationship management.

Qualifications

Required:

• High school diploma or G.E.D. equivalent
• Strong computer skills and proficiency with Microsoft Office
• Excellent customer service skills (telephone, in-person, and written communication)
• Ability to multitask in a fast-paced environment with frequent interruptions
• Ability to work effectively with patients, visitors, and clinical/non-clinical staff

Preferred:

• One (1) year of experience in patient registration, admitting, or insurance eligibility verification in a hospital or medical office setting
• EPIC system training or experience
• Insurance payor systems experience
• ICD-10 medical terminology knowledge
• Experience instructing or training others