Patient Registration Representative

Henry Ford Health; Michigan; On-site; USD 21,000 - 28,000; Full time

Job summary

Henry Ford Health in Detroit seeks a Patient Registration Representative to warmly welcome patients and ensure a smooth check-in across our network. You will verify insurance, collect payments, and keep registrations up to date, supporting both clinical and non-clinical teams.

This role emphasizes exceptional customer service, solid computer skills, and the ability to handle multiple tasks in a fast-paced setting.

Qualifications

• High school diploma or GED required.
• Strong computer skills and Microsoft Office proficiency.
• Excellent customer service in person, by phone, and in writing.
• EPIC training or experience preferred.
• One year of patient admitting, registration, or insurance verification experience is a plus.

Responsibilities

• Greet and check in patients, creating a positive first impression.
• Verify insurance eligibility and collect payments accurately.
• Update patient registration and insurance information in our systems.
• Respond to inquiries from callers and patients with professionalism.
• Advocate for patients to ensure their needs are met promptly.
• Manage multiple tasks in a fast-paced environment with frequent interruptions.

Skills

Customer service

MS Office

Communication

Phone support

Education

High school diploma

Tools

EPIC

Job description

Company Description

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.

Job Description

As part of our dedicated administrative team, you'll support the seamless operations of Henry Ford Health, ensuring patients receive exceptional care across our network. Your role is integral to our mission-driven environment, where collaboration and innovation thrive in a dynamic, fast-paced setting.

Role Overview:

As a Patient Registration Rep, you are the first point of contact for patients, ensuring a welcoming and efficient experience. You'll manage patient registration, insurance verification, and cash collections, while advocating for patient needs. Your work directly supports clinical and non-clinical teams, contributing to a smooth and compassionate healthcare journey for every patient.

Why Henry Ford Health:

At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.

What You Will Do:

• Greet and check in patients, ensuring a positive first impression.
• Verify insurance eligibility and collect payments accurately.
• Update patient registration and insurance information in our systems.
• Respond to inquiries from callers and customers with professionalism.
• Advocate for patients to ensure their needs are met promptly.
• Manage multiple tasks in a fast-paced environment with frequent interruptions.

Qualifications

Required:

• High school diploma or G.E.D. equivalent.
• Strong computer skills and working knowledge of Microsoft Office products.
• Ability to provide exceptional customer service in person, over the phone, and in writing.

Preferred:

• One (1) year of experience in patient admitting, registration, or insurance verification in a healthcare setting.
• EPIC training or experience.

Additional Information

What We Offer:

Join a team where your growth is our priority. Collaborate with dedicated professionals, contribute to mission-driven work, and access ongoing learning opportunities to advance your career in healthcare.