Patient Registration Rep - Emergency

Henry Ford Health; Wyandotte (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Henry Ford Health in Wyandotte is seeking a Patient Registration Representative to warmly greet patients, verify insurance, and manage registrations. You will support clinical and non-clinical teams by handling cash collections and inquiries, contributing to a smooth patient experience and efficient front-desk operations.

The role emphasizes customer service excellence, accuracy in data entry, and the ability to multitask in a busy environment.

Qualifications

• High school diploma or GED equivalent.
• Strong computer skills and working knowledge of Microsoft Office products.
• Ability to meet or exceed customer service standards over the phone, in person, and in writing.

Responsibilities

• Greet and check in patients face-to-face, ensuring a warm and welcoming experience.
• Verify insurance eligibility and collect payments, maintaining accuracy and efficiency.
• Update patient registration and insurance information in our systems.
• Respond to inquiries from callers and customers, advocating on their behalf.
• Perform new patient registration and preregistration tasks.
• Manage multiple tasks in a fast-paced environment with frequent interruptions.

Skills

Customer service

Microsoft Office

Computer skills

Education

High school diploma or GED equivalent

Tools

EPIC training

Job description

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.

Job Description

Location Wyandotte

Shift 8am-430pm

Role Overview

As a Patient Registration Rep, you are the welcoming face and voice of Henry Ford Health, ensuring a smooth and compassionate experience for every patient. You¿ll support our clinical and non-clinical teams by managing patient registration, insurance verification, and cash collections. Your role is vital in creating a positive first impression, streamlining operations, and advocating for patient needs, making a direct impact on their care journey.

Why Henry Ford Health

At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.

What You Will Do

• Greet and check in patients face-to-face, ensuring a warm and welcoming experience.
• Verify insurance eligibility and collect payments, maintaining accuracy and efficiency.
• Update patient registration and insurance information in our systems.
• Respond to inquiries from callers and customers, advocating on their behalf.
• Perform new patient registration and preregistration tasks.
• Manage multiple tasks in a fast-paced environment with frequent interruptions.

What You Will Need

Required Qualifications

• High school diploma or G.E.D. equivalent.
• Strong computer skills and working knowledge of Microsoft Office products.
• Ability to meet or exceed customer service standards over the phone, in person, and in writing.

Preferred Qualifications

• One (1) year of experience in patient admitting, registration, or insurance eligibility in a hospital or medical office setting.
• EPIC training/experience and familiarity with insurance payor systems.

What We Offer

Join a collaborative team where your work directly impacts patient care. Grow your career through hands-on experience, learning opportunities, and a mission-driven environment. Be part of a culture that values advocacy, innovation, and making a difference in healthcare.