Patient Registration Rep

Henry Ford Health; Rochester (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Henry Ford Health is seeking a front-end admissions team member to support patient reception, registration, and insurance verification at Henry Ford Hospital Rochester in Rochester, MI. The role handles pre-registration, cash collections, and updating records, ensuring a smooth patient entry process.

Ideal candidates have a high school diploma or GED, with 1 year of related hospital experience and EPIC exposure.

Qualifications

• High school diploma or G.E.D. required.
• 1 year of experience in patient admitting/registration and/or insurance eligibility/verification preferred.
• EPIC training/experience preferred.
• Insurance payor systems experience preferred.
• ICD-10 medical terminology experience preferred.
• Strong computer skills; MS Office proficiency.
• Ability to deliver excellent customer service by phone, in person, and in writing.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Manage patient reception, face-to-face check-ins, and pre-registration.
• Verify insurance eligibility and confirm payment information.
• Handle cash collections and patient payments.
• Update records and address inquiries with professionalism and compassion.
• Act as the first point of contact to advocate for patients and build trust.
• Contribute to a welcoming and efficient hospital experience.

Skills

Customer service

Communication

Phone etiquette

Registration

Education

High school diploma or G.E.D.

Tools

EPIC

Microsoft Office

Insurance payor systems

ICD-10 terminology

Job description

At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve.

Headquartered in Detroit, Henry Ford Health is helping shape the future of healthcare through the transformative Future of Health: Detroit initiative, a $3 billion investment that is redefining our academic healthcare campus and advancing innovation, research, education, and community impact.

Our work is grounded in purpose, collaboration, and belonging. We empower team members to grow their careers, contribute innovative ideas, and make a meaningful difference every day. Whether you're caring for patients, supporting operations, conducting research, or driving new solutions, you'll be part of a team united by a shared mission: delivering exceptional care, advancing health outcomes, and building healthier communities for all.

Job Description

Location: Henry Ford Hospital Rochester - 1101 W University Dr, Rochester, MI 48307

Schedule: Full-Time (36 Hours/Week), Every other weekend and holiday rotation

Shift: Afternoons 11:00 AM – 7:30 PM

Position Overview:

You’ll play a vital role in supporting patients and visitors. Following standard operating procedures, you’ll manage patient reception, face-to-face check-ins, pre-registration, insurance eligibility confirmation, and cash collections.

Your responsibilities include new patient registration, updating records, and addressing inquiries with professionalism and compassion. As the first point of contact, you will advocate for patients, ensuring their needs are met while providing exceptional service that fosters trust and loyalty.

This position is key to creating a welcoming and efficient experience for all who enter.

Qualifications

Education/Experience Required:

• High school diploma or G.E.D. equivalent required.
• One (1) year of experience related to patient admitting, registration and/or insurance eligibility and verification in a hospital or medical office setting preferred.
• EPIC training/experience preferred.
• Insurance payor systems experience preferred.
• ICD-10 medical terminology experience preferred.
• Strong computer skills and working knowledge of Microsoft Office products.
• Ability to meet or exceed core customer service responsibilities, standards, and behaviors effectively over the telephone, in person and in writing with patients, visitors and clinical/non-clinical staff.
• Must be willing and able to instruct others.
• Ability to perform a variety of tasks in a fast-paced environment with frequent interruptions.