Patient Registration Rep - Emergency

Henry-Ford-Health-2; Detroit (MI); On-site; USD 32,000 - 46,000; Full time

Job summary

Henry Ford Health in Detroit is seeking a Patient Registration Representative to be the first point of contact, handling patient registration, insurance eligibility verification and cash collections, while advocating for patient needs.

This role supports a welcoming, efficient healthcare experience and requires strong computer skills, MS Office, and customer service focus; EPIC training is preferred.

Qualifications

• High school diploma or G.E.D. equivalent.
• Strong computer skills and working knowledge of Microsoft Office products.
• Ability to meet or exceed core customer service responsibilities, standards, and behaviors.

Responsibilities

• Follow standard operating procedures for patient registration, including face-to-face check-in and preregistration.
• Confirm insurance eligibility and manage cash collections.
• Update patient registration and insurance information accurately.
• Respond to inquiries from callers and customers, advocating on their behalf.
• Provide efficient and effective customer relationship management, instilling loyalty and anticipating needs.

Skills

Customer service

Communication

Cash handling

Education

High school diploma or G.E.D. equivalent

Tools

Microsoft Office

EPIC

Job description

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.

Job Description

Detroit Hospital on West Grand Blvd.

Emergency Department

Shift Days 8am-430pm

Role Overview

As a Patient Registration Representative, you will be the first point of contact for patients, ensuring a smooth and welcoming experience. You'll handle patient registration, insurance eligibility verification, and cash collections while advocating for patient needs. Your role is vital in creating a positive and efficient healthcare experience for all.

Why Henry Ford Health

At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.

What You Will Do

• Follow standard operating procedures for patient registration, including face-to-face check-in and preregistration.
• Confirm insurance eligibility and manage cash collections.
• Update patient registration and insurance information accurately.
• Respond to inquiries from callers and customers, advocating on their behalf.
• Provide efficient and effective customer relationship management, instilling loyalty and anticipating needs.

What You Will Need

Required Qualifications

• High school diploma or G.E.D. equivalent.
• Strong computer skills and working knowledge of Microsoft Office products.
• Ability to meet or exceed core customer service responsibilities, standards, and behaviors.

Preferred Qualifications

• One (1) year of experience in patient admitting, registration, and/or insurance eligibility verification in a hospital or medical office setting.
• EPIC training/experience and familiarity with insurance payor systems and ICD-10 medical terminology.

What We Offer

At Henry Ford Health, you'll find opportunities for career growth, collaboration with dedicated professionals, and the chance to contribute to mission-driven work. We prioritize learning and development, empowering you to make a meaningful impact in healthcare.