Patient Registration Rep.

CHCB, Inc.; City of Niagara Falls (NY); On-site; USD 38,000 - 52,000; Full time

Job summary

CHCB, Inc. is seeking a Patient Registration Representative to deliver top-tier service in a busy health care setting in New York.

You will collect and verify patient information, schedule appointments, and support accurate billing and claims processes while maintaining confidentiality in accordance with HIPAA. The role requires a high school diploma (GED acceptable) and at least one year of healthcare customer service experience; knowledge of medical terminology and EMR systems is preferred.

Qualifications

• High School diploma or GED required.
• At least one year of experience providing high-level customer service in a healthcare environment.
• Proficiency in Microsoft Office and basic computer skills.
• Preferred: Associate’s Degree in a relevant field.
• Preferred: Strong knowledge of medical terminology.
• Preferred: Three (3) years of experience in high-level customer service.
• Preferred: Three (3) years of relevant healthcare experience.
• Preferred: Familiarity with Electronic Medical Record systems.

Responsibilities

• Ensure the accuracy and integrity of Health Information Records by entering and retrieving information using Electronic Medical Record systems.
• Schedule appointments, conduct pre-registration duties, verify demographic and insurance details, and fulfill tasks essential for precise claims billing.
• Recognize situations necessitating clinical healthcare staff intervention.
• Manage patient and information flow while strictly adhering to patient confidentiality regulations such as Federal HIPAA laws.
• Collaborate within the patient care team, deliver Care Coordination services, and actively engage in Quality Improvement and Assurance initiatives as necessary.
• Process Prior Authorizations, Referrals, and furnish specialist resource information.
• Record and maintain patient data accurately.
• Participate in requisite meetings and perform other duties as assigned.

Skills

Microsoft Office

Medical terminology

Basic computer skills

Education

High School diploma or GED

Associate’s Degree (preferred)

Tools

Electronic Medical Record systems

Job description

Job Summary

The Patient Registration Representative (PRR) plays a crucial role in delivering exceptional customer service to patients. The PRR focuses on ensuring patient satisfaction, providing necessary information, and supporting patients with a respectful and inclusive approach. This role involves administrative tasks to facilitate efficient patient care delivery.

Responsibilities

• Ensure the accuracy and integrity of Health Information Records by entering and retrieving information using Electronic Medical Record systems.
• Schedule appointments, conduct pre-registration duties, verify demographic and insurance details, and fulfill tasks essential for precise claims billing.
• Recognize situations necessitating clinical healthcare staff intervention.
• Manage patient and information flow while strictly adhering to patient confidentiality regulations such as Federal HIPAA laws.
• Collaborate within the patient care team, deliver Care Coordination services, and actively engage in Quality Improvement and Assurance initiatives as necessary.
• Process Prior Authorizations, Referrals, and furnish specialist resource information.
• Record and maintain patient data accurately.
• Participate in requisite meetings and perform other duties as assigned.

Qualifications

• High School diploma or equivalent (GED) required.
• At least one (1) year of experience providing high-level customer service in a healthcare environment.
• Proficiency in Microsoft Office and basic computer skills.
• Preferred: Associate’s Degree in a relevant field.
• Preferred: Strong knowledge of medical terminology.
• Preferred: Three (3) years of experience in high-level customer service.
• Preferred: Three (3) years of relevant healthcare experience.
• Preferred: Familiarity with Electronic Medical Record systems.

Physical Requirements

This position involves sitting, standing, walking, bending, and stooping. It might create substantial job-related stress. Occasionally, evening and/or weekend work may be necessary. The role could also require lifting, pushing, pulling, and carrying up to ten pounds.