Patient Registration Representative

KidMed Urgent Care; Stafford (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

KidMedVA is seeking a Patient Registration Representative in Virginia to support patient intake, data accuracy, and insurance verification in a fast-paced setting.

You will greet patients, collect co-pays, confirm eligibility, and serve as the frontline liaison between patients and medical staff while maintaining HIPAA compliance and exceptional service.

Qualifications

• High School Diploma or GED required.
• One year experience in patient registration (preferred).
• One year experience with health insurance (preferred).

Responsibilities

• Entering patient demographic and insurance information accurately.
• Serving as the primary contact between patients and the medical personnel.
• Greeting patients upon arrival with a friendly demeanor and helpful attitude.
• Confirming insurance eligibility.
• Collecting co-pays and balances due at the time of registration.
• Reconciling payments at the end of each shift.
• Addressing accounts that are past due at the time of registration.
• Answering incoming phone calls and forwarding to the appropriate parties.
• Interpreting billing statements.
• Participating in mandatory trainings and attending staff meetings.
• Faxing and/or emailing confirmed lab results to the appropriate parties.
• Setting up installment payment plans.
• Maintaining a clean work environment.

Skills

Computer literacy

EMR knowledge

Phone communication

Customer service

HIPAA knowledge

Education

High School Diploma or GED

Job description

Job Summary:

The Patient Registration Representative will perform various duties such as registering patients in a fast-paced environment, while maintaining accuracy and efficiency.

Essential Functions/Responsibilities:

• Entering patient demographic and insurance information accurately.
• Serving as the primary contact between patients and the medical personnel.
• Greeting patients upon arrival with a friendly demeanor and helpful attitude.
• Confirming insurance eligibility.
• Collecting co-pays and balances due at the time of registration.
• Reconciling payments at the end of each shift.
• Addressing accounts that are past due at the time of registration.
• Answering incoming phone calls and forwarding to the appropriate parties.
• Interpreting billing statements.
• Participating in mandatory trainings and attending staff meetings.
• Faxing and/or emailing confirmed lab results to the appropriate parties.
• Setting up installment payment plans.
• Maintaining a clean work environment.

Knowledge, Skills, and Abilities:

• Computer literacy (log in, log out, search engines, etc.)
• Knowledge of electronic medical record (EMR) systems
• Strong telephone and in-person communication skills
• Outstanding customer service and interpersonal skills
• Knowledge of HIPAA and PHI (Protected Health Information) laws/regulations

Required Education/Experience:

• High School Diploma or GED required
• One year experience in patient registration (preferred)
• One year experience with health insurance (preferred)