PATIENT REGISTRATION REP

Dignity Health; Arroyo Grande (CA); On-site; USD 34,000 - 42,000; Full time

Job summary

Dignity Health Arroyo Grande Community Hospital is seeking a Patient Registration Representative to provide a positive patient experience during registration. You will identify patients, collect demographics, verify insurance, and explain hospital policies with attention to accuracy and compliance.

The role emphasizes meticulous data entry, strong communication, and adherence to CMS and hospital procedures to support reimbursement and patient satisfaction.

Qualifications

• High school diploma or GED required or equivalent training.
• Experience in hospital patient registration or revenue cycle is preferred.
• Strong data-entry and verification skills are essential.

Responsibilities

• Identify patients and collect accurate demographics at registration.
• Verify insurance, determine financial liability, and explain policies.
• Enter demographic data into the ADT system accurately.
• Review accounts for accuracy and required documentation.
• Ensure CMS and hospital regulatory requirements are met.

Skills

Customer service

Attention to detail

Communication

Data entry

Education

High school diploma or GED

Tools

ADT system

Job description

Job Summary And Responsibilities

As a Patient Registration Representative, you will ensure a positive patient experience during registration, employing excellent customer service.

As a Patient Registration Representative, you will ensure a positive patient experience during registration, employing excellent customer service.

Every day you will identify patients, collect accurate demographics, verify insurance, determine/collect financial liability, and explain hospital policies and patient rights to families.

To be successful, you will demonstrate exceptional customer service, meticulous attention to detail in data/insurance, and strong communication, crucial for patient satisfaction and reimbursement.

• Maintains up-to-date knowledge of specific registration requirements for all areas, including but not limited to: Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units.
• Ensures complete, accurate and timely entry of demographic information into the ADT system at the time of registration.
• Properly identifies the patient to ensure medical record numbers are not duplicated.
• Responsible for reviewing assigned accounts to ensure accuracy and required documentation is obtained and complete.
• Meet CMS billing requirements for the completion of the MSP, issuance of the Important Message from Medicare, issuance of the Observation Notice, and other requirements, as applicable and documenting completion within the hospital’s information system for regulatory compliance and audit purposes.
• Collects and enters required data into the ADT system with emphasis on accuracy of demographic and financial information in order to ensure appropriate reimbursement.

Job Requirements

Required

• High School Graduate General Studies and Applicable education and/or training can be used to balance a lack of experience, upon hire or
• High School GED General Studies and Applicable education and/or training can be used to balance a lack of experience, upon hire and
• Minimum 1 year of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles. and
• Experience in requesting and processing financial payments.
• None, upon hire

Preferred

• . 2 years experience and

Where You'll Work

Founded in 1961, Dignity Health - Arroyo Grande Community Hospital is a 65-bed, acute care, nonprofit hospital located in Arroyo Grande, California. Serving over 90,000 patients annually, the hospital offers a full complement of services including, emergency care, and orthopedics. Additionally, Arroyo Grande Community Hospital has been recognized as an LGBTQ+ Healthcare Equality High Performer by the Human Rights Campaign Foundation. It is a Joint Commission-certified Primary Stroke Center, and has the only inpatient Acute Rehabilitation Center between Salinas and Santa Barbara.

One Community. One Mission. One California

Pay Range

$25.00 - $30.48 /hour