Patient Registration Operations Lead

FreshDirect LLC; Baton Rouge (LA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Comprehensive benefits package

Leadership development and support

Paid time off

Job summary

Baton Rouge General Medical Center is seeking an experienced Supervisor to provide day-to-day supervision and operational oversight for patient registration and business services. This role drives efficiency, ensures regulatory compliance, supports the revenue cycle, and delivers exceptional service to patients, families, physicians, and staff.

You will supervise staff, monitor performance metrics, assist with budgeting, and collaborate with leadership to improve processes while promoting safety

Qualifications

• Minimum 2 years of experience in Healthcare Registration and Insurance Verification in a hospital setting (preferred).
• Strong leadership, communication, and problem-solving skills.
• Ability to analyze operational data and adjust workflows accordingly.

Responsibilities

• Supervise daily operations of patient registration and business services areas.
• Lead, coach, and evaluate staff, including hiring, performance reviews, corrective action, and terminations.
• Ensure departmental goals, priorities, and performance measures are carried out daily.
• Coordinate staffing and adjust work distribution based on patient volume and workload fluctuations.
• Monitor productivity, performance metrics, and operational data to improve efficiency and service delivery.
• Ensure compliance with Joint Commission standards, legal regulations, and organizational policies.
• Collaborate with leadership and revenue cycle teams to ensure accurate, timely patient registration and account flow.
• Address and resolve patient, physician, and customer concerns promptly and professionally.
• Assist with process improvement initiatives to enhance service quality and operational effectiveness.
• Support budgeting efforts by identifying projected needs and monitoring resource utilization.

Skills

Leadership

Communication

Problem-solving

Data analysis

Epic knowledge

Tools

Epic knowledge

Job description

Baton Rouge General Medical Center is seeking an experienced Supervisor to provide day-to-day supervision and operational oversight for patient registration and business services. This role drives efficiency, ensures regulatory compliance, supports the revenue cycle, and delivers exceptional service to patients, families, physicians, and staff.

You will supervise staff, monitor performance metrics, assist with budgeting, and collaborate with leadership to improve processes while promoting safety