Patient Registration I - Patient Access

Kettering Health; Ohio (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Kettering Health in Hamilton, OH is seeking a Patient Access Representative for the First Shift. You will register patients, verify insurance and collect necessary information while delivering courteous service.

You will review outpatient visits for discounts, discuss payment options, and help patients complete financial forms. Strong communication and computer skills are essential for success in a fast-paced environment.

Qualifications

• High school diploma required.
• One or more years of medical office or customer service experience required.
• Previous registration or scheduling experience strongly preferred.

Responsibilities

• Registering patients with strong guest relations and customer service.
• Reviewing scheduled outpatient visits for discounts eligibility.
• Ensuring payer sources and payment arrangements are discussed.
• Assist patients with Financial Assistance Forms, HCAP and Medicaid applications.
• Review and update patient accounts while maintaining compliance.
• Demonstrate knowledge of site-specific patient processing software.

Skills

Communication skills

Pre-screening proficiency

Team collaboration

MS Office

Customer service

Education

High school diploma

Tools

Patient processing software

Job description

Job Details

Patient Access | Hamilton | Full-time | First Shift

Job Details

Patient Access | Hamilton | Full-time | First Shift

Responsibilities & Requirements

Patient Registration I position’s major duties include, but are not limited to the following:

• Registering patients while demonstrating strong guest relations and exceptional customer service and effective communication.
• Reviewing all scheduled outpatient visits prior to service to ensure that all patients have been screened for discounts
• Ensuring that payer sources and payment arrangements and options have been discussed
• Assist patients with the completion of Financial Assistance Forms, HCAP Application and Medicaid Applications (if applicable)
• Review an account for quality and confirmation and can demonstrate the ability to update all aspects of a patient account
• Demonstrate knowledge of all compliance or legally required registration forms, consents, literature and documents

Qualifications

• Excellent written and oral communication skills
• Meets Pre-Screening Protocol and testing for proficiencies in computer skills, phone skills, and customer service knowledge
• Demonstrated competency in working in teams and ability to effectively communicate with all levels
• Ability to learn site specific patient processing software.
• Computer literate and very strong with Microsoft Office Suite.
• Ability to function in high paced often stressful environment and/or circumstances while maintaining a respectful, caring and professional manner
• Flexible schedule to fit staffing needs.

Education

• High school diploma required
• One or more years of medical office or customer service experience required

Preferred Qualifications

• Previous registration or scheduling experience strongly preferred

Overview

Kettering Health is a not-for-profit system of 14 medical centers and more than 120 outpatient facilities serving southwest Ohio. Our mission is to live God’s love by promoting and restoring health. Our commitment to our patients is to help individuals be their best. With that context, safety is our top priority. We provide an integrated system of healthcare experts committed to providing exceptional care.