Patient Registration & Front Desk Specialist

Quest Diagnostics; Royal Oak (MI); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Vacation and Health/Flex Time

401(k) with company match

Education assistance

Blueprint for Wellness

Job summary

Quest Diagnostics in Royal Oak, MI, is seeking a PSC Registration Representative to support front office duties, including patient registration, data entry, and billing-related tasks in a fast-paced environment.

You will verify orders, collect billing information, and ensure HIPAA compliance while delivering courteous service to patients and clients. Strong keyboard/data-entry and English communication are essential.

Qualifications

• One year of customer service experience.
• Keyboard/data entry and PC experience.

Responsibilities

• Greet customers appropriately. Treat all customers in a courteous manner.
• Ensure patient registration is completed accurately and on time.
• Data entry as needed.
• Call clients to confirm handwritten orders, verify test(s) ordered, obtain accurate billing information, i.e. Diagnosis codes, UPIN information, etc.
• Handles customer inquiries by telephone and in-person.
• Collects payment, if applicable.
• Maintains required records and documentation.
• Reads, understands, and complies with departmental policies, protocols and procedures.
• Assists with compilation of monthly statistics and data.
• Performs basic clerical duties, i.e. filing, faxing, preparing mail.
• Demonstrates organizational commitment and values of Quest Diagnostics
• Adheres to departmental and company policies.
• Reports on time to work, following attendance guidelines.
• Answers the telephone in a friendly and helpful manner, by incorporating the company name, self-identification and a helpful statement.
• Uses established protocols for reporting customer complaints.
• Ensures that HIPPA Compliance regulations are followed; uses test translation tables.
• Completes all required training.
• Orders necessary supplies.
• Other duties as required to meet the customer requirements.
• Completes special projects as requested by supervisor or manager.

Skills

Customer service

Data entry

Phone etiquette

MS Office

Communication

Multitasking

English proficiency

Tools

MS Office

Data entry systems

Job description

Quest Diagnostics in Royal Oak, MI, is seeking a PSC Registration Representative to support front office duties, including patient registration, data entry, and billing-related tasks in a fast-paced environment.

You will verify orders, collect billing information, and ensure HIPAA compliance while delivering courteous service to patients and clients. Strong keyboard/data-entry and English communication are essential.