Patient Registration & Front Desk Specialist

Saunders Medical Center; Omaha (NE); On-site; USD 32,000 - 42,000; Full time

Job summary

Saunders Medical Center seeks a patient registration associate to handle incoming calls, register patients, collect information and insurance details, and schedule appointments. You will back up the switchboard and direct callers to the appropriate departments, ensuring courteous, accurate service.

Ideal candidates have a high school diploma or GED, strong interpersonal and telephone skills, and a commitment to privacy and compliance.

Qualifications

• High School diploma or GED; computer experience required.
• Strong telephone and interpersonal communication skills; outstanding customer service.

Responsibilities

• Answer incoming calls, forward emergency calls, and route messages. Collect and enter patient information and insurance; collect co-pays; collect documents and scan into system.
• Register and direct patients to appropriate departments; manage difficult or emotional customer situations; respond to inquiries courteously.

Skills

Interpersonal communication

Telephone etiquette

Education

High School diploma or GED

Job description

Saunders Medical Center seeks a patient registration associate to handle incoming calls, register patients, collect information and insurance details, and schedule appointments. You will back up the switchboard and direct callers to the appropriate departments, ensuring courteous, accurate service.

Ideal candidates have a high school diploma or GED, strong interpersonal and telephone skills, and a commitment to privacy and compliance.