Registrar- Weekends

Bluffton-Regional-Medical-Center; Bluffton (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Bluffton-Regional-Medical-Center is seeking a Registrar to support patient care by accurately capturing and verifying demographic and insurance information. The role includes scheduling procedures, securing authorizations, and maintaining complete patient records while delivering exceptional customer service.

Responsibilities include assisting patients with insurance requirements, pre-registering scheduled patients, and ensuring proper identification and documentation throughout the stay.

Qualifications

• Post-secondary education in medical/healthcare administration preferred.
• 0-2 years of experience in healthcare registration/scheduling.
• Experience in customer service preferred.

Responsibilities

• Capture and verify demographic and insurance information for patients.
• Schedule procedures and pre-register patients with accurate details.
• Verify insurance eligibility and obtain necessary authorizations.

Skills

Insurance verification

Attention to detail

EHR familiarity

Data privacy

Interpersonal skills

Education

Post-secondary education in medical/healthcare administration

Tools

EHR systems

Registration software

Insurance verification tools

Job description

Fridays 7a-3:30p, Sat 7a-7p, Sun 7a-7p

Job Summary

The Registrar supports patient care by accurately capturing and verifying demographic and insurance information through both in-person and telephone interactions. This role ensures a seamless registration process by scheduling procedures, securing necessary authorizations, and maintaining complete and organized patient records, all while providing exceptional customer service.

Essential Functions

• Interacts with patients and their families to address questions and provide courteous, timely assistance.
• Regulates schedules based on procedure requirements, physician availability, and staffing needs.
• Schedules patient procedures as required and pre-registers scheduled patients by obtaining accurate demographic information.
• Verifies insurance eligibility using designated applications, captures correct health insurance details, and secures necessary authorizations and verifications for services.
• Collects and records patient financial responsibility estimates as applicable.
• Communicates operative reports daily to appropriate physician offices.
• Compiles and organizes registration documentation to ensure completion of patient medical records.
• Collects patient co-pays or deductibles when applicable and informs patients of financial obligations.
• Assists patients with understanding insurance requirements and assists with resolving insurance-related questions.
• Carefully documents on forms if the patient is unable to sign the consent authorization forms, or why a family member signs the forms and has nursing sign off if the patient is unable to sign.
• Places an armband on each patient before the patient leaves the department to ensure proper identification of the patient throughout their stay.
• Answers and returns phone calls, addressing questions with professionalism and courtesy.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• Post secondary education or training in medical office administration or healthcare administration preferred
• 0-2 years of experience in a healthcare setting including patient registration, medical office scheduling, or front desk/admissions required
• 0-2 years of experience in a customer service role preferred

Knowledge, Skills and Abilities

• Knowledge of insurance verification and basic medical terminology.
• Ability to maintain accuracy and attention detail in a fast-paced environment.
• Familiarity with electronic health record (EHR) systems and registration software.
• Ability to manage sensitive and confidential information appropriately.
• Effective interpersonal skills to work with patients, families and healthcare teams.