Patient Registration & Experience Specialist

AdventHealth; Shawnee (KS); On-site; USD 23,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off

403-B Retirement Plan

Parental Leave

Career Development

Well-being Resources

Mental Health Resources and Support

Pet Benefits

Job summary

AdventHealth in Shawnee Mission, Kansas is seeking a patient services specialist to support patient registration and front-desk operations. This full-time role requires weekday availability and weekend shifts, with responsibilities including registration, insurance verification, co-pay collection, and EMR data entry while delivering excellent patient service.

The position emphasizes accurate documentation, departmental teamwork, and adherence to AdventHealth values in a dynamic healthcare

Qualifications

• Demonstrates ability to communicate effectively in English to carry out job requirements.
• Ability to operate a computer, copier, fax, and scanner.
• Ability to establish and maintain effective working relationships with patients, employees, and others.
• Ability to request and collect co-pays and outstanding balances.
• Demonstrates exceptional customer service/patient experience skills.
• Aptitude for strong organizational skills and multi-tasking.
• Ability to work with people of various backgrounds.
• Ability to meet departmental goals and objectives.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel).
• Working knowledge of EMR systems.
• Phlebotomy skills (Preferred).
• Knowledge of employee health clinic environment (Preferred).
• Previous use of an EMR (Preferred).
• General knowledge of medical terminology, coding/billing (Preferred).

Responsibilities

• Participates in departmental performance improvement initiatives.
• Prepares, processes, and files the medical record for each patient as required by patient type for documentation by physician and medical personnel.
• Demonstrates through behavior core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork.
• Drives customer service initiatives by creating and owning the patient experience.
• Answers telephone, responds to patient questions/concerns to ensure prompt accurate resolution is achieved and is able to handle various job tasks simultaneously.
• Demonstrates age-specific communication skills for patients with the ability to assess and interpret relevant data.
• Communicates with the patient or their guarantor to obtain demographic, employment, insurance, and current medical condition information in order to perform accurate registration.
• Obtains client information for worker’s comp and corporate accounts, and verifies authorization and service(s) requested.
• Verifies insurance eligibility and determines accurate up-front collection amount.

Job description

AdventHealth in Shawnee Mission, Kansas is seeking a patient services specialist to support patient registration and front-desk operations. This full-time role requires weekday availability and weekend shifts, with responsibilities including registration, insurance verification, co-pay collection, and EMR data entry while delivering excellent patient service.

The position emphasizes accurate documentation, departmental teamwork, and adherence to AdventHealth values in a dynamic healthcare