Patient Registration - Customer Service Representative

R1 RCM; Wamego (KS); On-site; USD 19,975 - 26,160; Part time

Job summary

R1 RCM in Wamego, Kansas, is seeking a Customer Service Representative in Patient Registration. This role involves being the first friendly face patients encounter when checking into the hospital, helping them navigate the registration process, and answering questions with compassion and clarity.

The ideal candidate will have a High School Diploma or GED, strong customer service experience, and the ability to handle patient concerns in a fast-paced environment. The position offers a base pay range of $14.50 - $18.99 per hour.

Qualifications

• High School Diploma or GED is required.
• Strong customer service experience necessary.
• Ability to pass a background check and drug test.

Responsibilities

• Register patients efficiently across multiple systems.
• Answer phones and gather accurate information quickly.
• Assist patients who may be ill or anxious.

Skills

Strong customer service experience

Compassionate communication

Education

High School Diploma or GED

Job description

Location: Ascension Via Christi Mercy Regional Health Center

Shift: PRN, as needed, minimum required hours a month 48, 24 on call, additional shifts available

Job Summary

As a Customer Service Representative In Patient Registration, you will be the first friendly face patients meet when they check into the hospital. You will help patients navigate the registration process, answer questions with confidence, clarity, and compassion, gather accurate information quickly in a fast-paced environment, and build trust with patients during moments when they may be scared, confused, or overwhelmed.

Day-to-Day Responsibilities

• Work across multiple computer systems to register patients efficiently
• Answer phones and gather information quickly and accurately
• Assist patients who may be ill, anxious, or confused
• Navigate diverse insurance plans and coverage details (with training)
• Adapt to interruptions from clinical teams during urgent care situations
• Build rapport and ease patient concerns in real time

Requirements

• High School Diploma or GED
• Strong customer service experience
• Ability to pass background check, drug test, and meet vaccination requirements

Preferred Qualifications

• Medical or healthcare experience (but not required)

Base pay range: $14.50 - $18.99 per hour. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices, including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. The Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.