Part Time Patient Customer Service Representative

R1 RCM; Appleton (WI); On-site; USD 20,664 - 29,067; Part time

Job summary

R1 RCM is seeking a part-time Customer Service Representative for Patient Registration at Ascension St. Elizabeth Hospital in Appleton, Wisconsin. In this role, you'll assist patients through the registration process, answering questions with clarity and compassion. Key qualifications include a High School Diploma or GED and strong customer service skills. The position involves a fast-paced environment and offers flexible shifts. Base pay ranges from $15.00 to $21.10 per hour depending on skills and experience.

Qualifications

• Strong customer service experience is essential.
• Ability to pass a background check and drug test is mandatory.
• Vaccination requirements must be met.

Responsibilities

• Register patients efficiently across multiple systems.
• Support anxious or confused patients during registration.
• Gather information quickly and accurately from patients.

Skills

Customer service experience

Compassionate communication

Ability to navigate healthcare systems

Education

High School Diploma or GED

Job description

Location: Ascension St. Elizabeth Hospital

Shift: Part Time, PRN As Needed

Ready to start a meaningful career in healthcare - even if you’ve never worked in the field before? Join R1, the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups.

We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

At R1, you’ll be part of a mission-driven team that blends advanced technology with real-world service to create exceptional patient experiences.

Role Overview

As a Customer Service Representative – In Patient Registration, you will be the first friendly face patients meet when they check into the hospital.

• Help patients navigate the registration process
• Answer questions with confidence, clarity, and compassion
• Gather accurate information quickly in a fast‑paced environment
• Build trust with patients during moments when they may be scared, confused, or overwhelmed

Why You’ll Love This Job

Make a Real Difference: Patients lean on you for support and reassurance. You’ll be more than a data collector – you’ll be a calm, helpful presence during stressful times.

Learn Healthcare from the Ground Up: From insurance basics to hospital workflows, you’ll gain valuable knowledge and skills that open the door to long‑term career growth.

Fast‑Paced, Never Boring: You’ll move between computer screens, phone calls, and in‑person interactions – balancing accuracy with compassion while working alongside clinicians and emergency staff.

Supportive Team Environment: We’re invested in your professional journey. You’ll be surrounded by teammates who have your back and leaders who want to see you succeed.

Day‑to‑Day Responsibilities

• Work across multiple computer systems to register patients efficiently
• Answer phones and gather information quickly and accurately
• Assist patients who may be ill, anxious, or confused
• Navigate diverse insurance plans and coverage details (with training!)
• Adapt to interruptions from clinical teams during urgent care situations
• Build rapport and ease patient concerns in real time

Requirements

• High School Diploma or GED
• Strong customer service experience
• Ability to pass background check, drug test, and meet vaccination requirements

Preferred

• Medical or healthcare experience (but not required)

Healthcare Career Starts Here

If you’re a compassionate communicator, a quick learner, and someone who thrives in a dynamic environment, we’d love to meet you. Join us at R1 and take the first step toward a fulfilling, purpose-driven career.

Base pay range: $15.00 - $21.10 per hour. Individual pay is determined by role, level, location, job‑related skills, experience, and relevant education or training.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices, including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312‑496‑7709 for assistance.