Patient Registration - Customer Service Representative

R1 RCM; Bryson City (NC); On-site; USD 19,975 - 26,160; Part time

Job summary

R1 RCM is hiring a Customer Service Representative for LifePoint Swain Community Hospital in Bryson City, North Carolina. In this role, you will be the first point of contact for patients, assisting them through the registration process with compassion and efficiency.

The position requires strong customer service experience and a High School Diploma or GED. The base pay range is $14.50 to $18.99 per hour, with additional opportunities for shifts.

Qualifications

• Strong customer service experience is essential.
• Ability to pass a background check, drug test, and meet vaccination requirements.

Responsibilities

• Help patients navigate the registration process.
• Gather accurate information quickly in a fast-paced environment.
• Assist patients who may need help or reassurance.

Skills

Customer service experience

Ability to navigate multiple computer systems

Education

High School Diploma or GED

Job description

Location: LifePoint Swain Community Hospital

Shift: PRN, as needed, minimum required hours a month 48, 24 on call, additional shifts available

As a Customer Service Representative in Patient Registration, you will be the first friendly face patients meet when they check into the hospital. You’ll help patients navigate the registration process, answer questions with confidence, clarity, and compassion, gather accurate information quickly in a fast-paced environment, and build trust with patients during moments when they may be scared, confused, or overwhelmed.

No healthcare background? No problem. We’ll train you every step of the way—and this role is a fantastic launchpad for a growing healthcare career.

Responsibilities

• Help patients navigate the registration process
• Answer questions with confidence, clarity, and compassion
• Gather accurate information quickly in a fast-paced environment
• Build trust with patients during moments when they may be scared, confused, or overwhelmed

What You’ll Do Day-to-Day

• Work across multiple computer systems to register patients efficiently
• Answer phones and gather information quickly and accurately
• Assist patients who may be ill, anxious, or confused
• Navigate diverse insurance plans and coverage details (with training!)
• Adapt to interruptions from clinical teams during urgent care situations
• Build rapport and ease patient concerns in real time

This isn’t a sit-back-and-relax desk job—you’ll be on your feet, thinking fast, and making a real impact.

Requirements

• High School Diploma or GED
• Strong customer service experience
• Ability to pass background check, drug test, and meet vaccination requirements

Preferred

• Medical or healthcare experience (but not required!)

The base pay range is $14.50 - $18.99 per hour.

Equal Employment Opportunity

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices, including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312‑496‑7709 for assistance.